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Laura_Cloud's profile

New Member

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1 Message

Fri, Jun 24, 2022 11:51 PM

CARE CODE: 205.2 [LU003]

CARE CODE: 205.2 [LU003]. “Looks like you’ve tried to sign in unsuccessfully too many times.   Recover your ID or reset your password to continue”

I'm on eternal hold when I call for help?  I tried to reset my password and get a message saying my login ID and last name aren't recognized.  I've had this account for 22+ years and don't understand why this is happening again?  I just wet through it a few months ago? 

ATTHelp

Community Support

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200.3K Messages

3 m مضت

Hello @Laura_Cloud! We understand that it would be very upsetting to suddenly lose access to your email account after such a long time, and we would love to help.

 

Were you able to receive help from our phone line? If not, it would be our pleasure to send you a direct message and see what your password reset options are. Please take a look at the top right-hand corner of the forums, and keep an eye out for a notification with our message.

 

If you would like to know more, our Care Code 205.2 [LU003] does indeed indicate that there have been too many unsuccessful signs on attempts. This can happen due to a few things:

  • The wrong password was typed in too many times due to user error.
  • Another user was attempting to log in using your username and was unsuccessful. When we detect a trend from a rouge user attempting to log-in illegitimately, we move quick to block them. So this should only be temporary. If you feel your account may be at riskof being compromised, here are a few steps your can take to protect or recover your account.
  • Your saved browser settings or passwords are causing a conflict, and causing you to log-in with the wrong password repeatedly. We recommend clearing your cache and cookies on your browser of choice, or mobile device to solve this.

Once your password is reset after recieving this error code, in order to protect you from fraud, it is to remain locked for 24 hours. Continued attempts to log in before this time limit can cause the code to reappear. 

 

Don't forget we will be sending you a DM shortly. Thank you for your patience!

 

Wesley, AT&T Community Specialist

ATTHelp

Community Support

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200.3K Messages

3 m مضت

Hello again Laura_Cloud. Just wanted to reach out to you to remind you that we are still here to help with your email account if you need us. Please give logging in using the previous link a try, or let me know your email address and I can look up what our account recovery options are. The link will expire in 24 hours, so let me know if you need another one. Thank you!

deknutson

Teacher

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36 Messages

1 دقيقة مضت

Wesley,  You missed one of the reasons.  This is an ATT system bug that has been ongoing for 2+ years.  When will it be fixed? 

Please, on behalf of all of us, escalate to the appropriate level.  And, be more transparent, in the meantime.

For starters, please stop giving the same boilerplate ATT responses that usually do not fix.  Waiting 24 hours, or more (at significant inconvenience) often accomplishes nothing, except more time wasted.   Same applies to clearing browser history and cookies.  This is not a trivial step, and it can cause considerable inconvenience.

Users get Care Code 205.2 [LU003] even when they enter the correct password and they have not had any failed login attempts.  I have even had a long support call, did a Manual Resync, and it still happens.  This is an ATT system bug and not the user's fault.

Temp solution that works best -  Click on Forgot password and then reset the PW to the same one you knew was correct all along.  Use Security Questions to save time.  Still a pain, but at least you're not having to create a new PW every time.  

If this doesn't work, or you're completely locked out, it's best to call.  You may need a Manual Resync.  There are prompts and hold times to wade through, but it can be faster in the long run.

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