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1 Message

Wednesday, October 27th, 2021 3:04 PM

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Care Code: 205.2 [LU003]

I have been receiving the following message for several days on my Dell Inspiron 15 7000 lap used a different browser; and have waited 24 hours with no success accessing my email.
Help - how do I access my ATT/Yahoo email on my laptop?
coleman19

Tutor

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29 Messages

7 months ago

Kingdk, please see this thread, particularly the last post.  Perhaps that will help a little.

https://forums.att.com/conversations/att-mail-login-security/help-with-care-code-2052-lu003/6260a0f862fc7311ed19182c?commentId=62ba490197cc8e7de873f63a

(edited)

deknutson

Teacher

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37 Messages

6 months ago

Good recap from coleman19.  Sure wish ATT would read and react.

ATT:  This has been going on for 2+ years.  When will it be fixed?  Please, on behalf of all of us, escalate to the appropriate level.  And, be more transparent, in the meantime.

For starters, please stop giving the same boilerplate ATT responses that usually do not fix.  Waiting 24 hours, or more (at significant inconvenience) often accomplishes nothing, except more time wasted.   Same applies to clearing browser history and cookies.  This is not a trivial step, and it can cause considerable inconvenience.

Users get Care Code 205.2 [LU003] even when they enter the correct password and they have not had any failed login attempts.  I have even had a long support call, did a Manual Resync, and it still happens.  This is an ATT system bug and not the user's fault.

Temp solution that works best -  Click on Forgot password and then reset the PW to the same one you knew was correct all along.  Use Security Questions to save time.  Still a pain, but at least you're not having to create a new PW every time.  

If this doesn't work, or you're completely locked out, it's best to call.  You may need a Manual Resync.  There are prompts and hold times to wade through, but it can be faster in the long run.

tonydi

ACE - Guru

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9.6K Messages

6 months ago

I'm going to move this entire thread to the Email forum.  Given that it's old and the original info is somewhat outdated I think it best to also close it.  Heavens knows we've got a thousand more threads that cover the same long running problem.

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