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New Member

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1 Message

Wed, Oct 27, 2021 3:04 PM

Closed

Care Code: 205.2 [LU003]

I have been receiving the following message for several days on my Dell Inspiron 15 7000 lap used a different browser; and have waited 24 hours with no success accessing my email.
Help - how do I access my ATT/Yahoo email on my laptop?

New Member

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11 Messages

5分前

I have had this issue twice (last time 6 months ago and now) and was able to get it resolved. Call ATT at 1-877-285-0117. Select option 2, then option 4. You will need to know the zip code associated with your account. Have all your devices. They will reset you account, then have you delete the account on all your devices and reinstall while you are on the line with them. You keep the same password.
It takes about 5-10 minutes. It works.

coleman19

Tutor

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28 Messages

5分前

When they are “resetting” your account, what are they actually doing?  The only reset ever offered to me was a password reset.  One time, a tech told me that their servers were not syncing and forced a resynch of my account, after which it was fine.  But since then, nobody knows what this tech did, who he was, or has any knowledge of having to synch servers.  I’m not sure why someone cannot just contact this guy and ask him.  

(edited)

New Member

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11 Messages

5分前

I don’t know what they do and, to be honest, I am not tech savvy so I do not ask. All I know is it solved the issue.

coleman19

Tutor

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28 Messages

5分前

The issue is that due to a lack of training and communication there, most techs will have no idea whatsoever past the blanket “I will have to reset your password because you obviously tried to log in too many times unsuccessfully” response.

New Member

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1 Message

5分前

Has anyone seen a fix for the problem below?
Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue.
CARE CODE: 205.2 [LU003]
coleman19

Tutor

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28 Messages

3分前

Kingdk, please see this thread, particularly the last post.  Perhaps that will help a little.

https://forums.att.com/conversations/att-mail-login-security/help-with-care-code-2052-lu003/6260a0f862fc7311ed19182c?commentId=62ba490197cc8e7de873f63a

(edited)

deknutson

Teacher

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36 Messages

1分前

Good recap from coleman19.  Sure wish ATT would read and react.

ATT:  This has been going on for 2+ years.  When will it be fixed?  Please, on behalf of all of us, escalate to the appropriate level.  And, be more transparent, in the meantime.

For starters, please stop giving the same boilerplate ATT responses that usually do not fix.  Waiting 24 hours, or more (at significant inconvenience) often accomplishes nothing, except more time wasted.   Same applies to clearing browser history and cookies.  This is not a trivial step, and it can cause considerable inconvenience.

Users get Care Code 205.2 [LU003] even when they enter the correct password and they have not had any failed login attempts.  I have even had a long support call, did a Manual Resync, and it still happens.  This is an ATT system bug and not the user's fault.

Temp solution that works best -  Click on Forgot password and then reset the PW to the same one you knew was correct all along.  Use Security Questions to save time.  Still a pain, but at least you're not having to create a new PW every time.  

If this doesn't work, or you're completely locked out, it's best to call.  You may need a Manual Resync.  There are prompts and hold times to wade through, but it can be faster in the long run.

tonydi

ACE - Guru

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7.4K Messages

1分前

I'm going to move this entire thread to the Email forum.  Given that it's old and the original info is somewhat outdated I think it best to also close it.  Heavens knows we've got a thousand more threads that cover the same long running problem.

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