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1 Message

Wed, Oct 27, 2021 3:04 PM

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Care Code: 205.2 [LU003]

I have been receiving the following message for several days on my Dell Inspiron 15 7000 lap used a different browser; and have waited 24 hours with no success accessing my email.
Help - how do I access my ATT/Yahoo email on my laptop?

Accepted Solution

Official Solution

Community Support

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2.7K Messages

1 year ago

Hi @DavidKn_h,

Our network teams are aware of this and working on a fix to prevent these types of issues in the future. As of now, we ask that you wait 24 hours to perform a password reset.  

ChrisZ, AT&T Community Specialist

New Member

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2 Messages

3 years ago

I have had a problem with my email since changing my password on May 25, 2020, I have to log in with user name and password every time I want to view my account. i have checked stay logged in for 2 weeks. Now today, I was locked out for too many attempts to log in. I was on the phone with AT&T for 30 minutes and was told my account was unlocked and I should wait an hour and try again. I waited for an hour and half and I'm still getting the message. Any help??

Note: This comment was created from a merged conversation originally titled CARE CODE: 205.2 [LU003] message

New Member

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2 Messages

I have the same problem and message. Need help also.

New Member

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4 Messages

Having the same issue since 5/27/20 as well. I have tried calling AT&T and they said to wait 6 hours to see if it unlocks itself, I waited 8 hours and no luck. Still having the same issues?! I need help with this as well.!

New Member

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4 Messages

Just talked to AT&T Again, they basically said there was nothing I can do and I have to wait 24 hours from the last failed attempt for it to unlock itself. Grrrr.

New Member

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19 Messages

same issue here - been happening since 5/27/20.

New Member

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2 Messages

I am having the SAME problem and have been for the last 2 weeks. I called and they told me there was nothing they could do either just wait 24 hrs and try again, NOPE didn't work AGAIN. I'm so frustrated and can't not seem to get to anyone on the phone that can actually help

New Member

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3 Messages

1 year ago

I can get into my email account on my phones but I can't access it on my computer.  I am getting an error message that says: 

"Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue.
CARE CODE: 205.2 [LU003]".  I d on't want to change my password.  It is working on my phones.  How do I get access from my computer.?
Note: This comment was created from a merged conversation originally titled Error when signing into att.net email
ATTHelp

Community Support

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204.1K Messages

We are here to help you get back into your email, @MASMECO.

 

This error means that you logged into your account with to many failed attempts.

 

We recommend that you wait a full 24 hours before logging in again. After this, we suggest that you reset your password because this may resync your account on our end.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

Thank you, Marc, but this error comes up even when we don't have ANY failed attempts to log in. Any time I log in to my email or my Yahoo portal page from one of my devices — work laptop, home laptop, or my Android phone — ATT gives me the same (Edited per community guidelines) error message that MASMECO reported above. This did not ever happen until about a week ago.

Wait 24 hours before logging in again? That kind of makes your email service useless.

New Member

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2 Messages

I keep getting on my laptop this error message:. Care code: 205.2 (LU003) on my first attempt to login.  Literally I try one time and get this messages.  No issues on my other devices.  How are you going to fix this so I don't have to create a new password every couple of weeks? I have noticed this seems to happen when my laptop gets an update or after I have logged out.

New Member

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2 Messages

1 year ago

Having problems signing in at att.net for my email. It seems that a lot of others are having this issue. Any advice?

Note: This comment was created from a merged conversation originally titled CARE CODE 205.2
ATTHelp

Community Support

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204.1K Messages

Here to help  with your email, @dekock!

 

Have you attempted to reset your password? After doing so we suggest waiting 24 hours before trying to log back in.

 

Let us know if this helps!

 

CalebP, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

1 year ago

Receiving this message. I have attempted to reset my password and still receive the same message.

Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue.
CARE CODE: 205.2 [LU003]
Note: This comment was created from a merged conversation originally titled Cannot login to yahoo mail for ATT account
ATTHelp

Community Support

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204.1K Messages

We are here to help get you back into your email, onyx30281.

 

This error code means that there have been to many failed login attempts.

 

We suggest that you reset your password, because this may resync your account on our end. After this, we suggest that you wait a full 24 hours before you log back in. This will fully resync your account.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

1 year ago

I started receiving this Care Code 205.2 [LU003] a few days ago when I tried to access my email on a PC.  Like most people I receive my email on my PC and on my iPhone.  I can reset my password to get back in to my email on one device sometimes, but when I try to update my password the other deivce will get this Care Code again.  Basicly I can only access my email from one device because the other device will receive Care Code 205.2 [LU003] even thouugh it's the correct password.  This is driving me nuts because I don't know how to fix it or where to get help!!!

Note: This comment was created from a merged conversation originally titled Care Code 205.2 [LU003]

Community Support

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2.7K Messages

Hi @drusus,

Our network teams are aware of this and working on a fix to prevent these types of issues in the future. As of now, we ask that you wait 24 hours to perform a password reset.  

ChrisZ, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

morph27

New Member

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322 Messages

1 year ago

That's a much better answer than the normal brain dead reply "here's how to reset your password". Hopefully this really gets fixed for good.

07tghard

Tutor

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22 Messages

1 year ago

Does anybody know if secure mail keys are now required in some situations or is it optional.  From what I read I think they are being forced if your client does not support OAuth is that correct?

https://www.att.com/support/article/email-support/KM1240308

mmm333

New Member

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11 Messages

1 year ago

Thank you, drusus. That describes my problem perfectly. I can only be signed in on one device. When I go to the other, I get the care code. I even reset with the same password. Will work after all that trouble, but then will act up if I try to get mail on another device or if I’ve logged out. PLEASE stop telling us to wait 24 hours to reset password. That has NOTHING to do with it.

Stradalite

Mentor

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69 Messages

1 year ago

I continuously received this error message as well. The 24 hour level 2 lock is AT&T’s textbook response from nontechnical personnel. For whatever reason something happened in the system that requires a reconfiguration of the profile settings on their end. If you call an Accounts Specialist at 877-285-0117 prompt 2 account login, it’s a quick and easy fix. Please share this post with others on duplicate threads. 

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