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DaliLLama's profile

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Wednesday, June 8th, 2022 1:34 AM

CARE CODE: 205.2 [LU003] Unable to Login to Email

I have had my BellSouth email for years and never had a problem with logging into it until recently. I am still logged into my BellSouth ATT email on my phone but get the "CARE CODE: 205.2 [LU003]" error saying that I logged in too many times and that I need to reset or change my password. However, I am unable t change my password without being able to login from the website and when I try to reset my password, the only option available for me to reset my password is to answer 2 security questions that I don't remember. It's quite frustrating that the only option ATT gives me to reset my password is to answer 2 security questions that I don't remember since I created this email more than 10 years go. Is there anyway tat I can reset my password and login from my computer again?

Accepted Solution

Official Solution

Community Support

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231.2K Messages

2 years ago

Happy to help, BLS2022.

 

Try to sign in by resetting your password with the Forgot password option on myAT&T. Please wait 24 hours before attempting to reset the password, as this care code results in a 24-hour lock on the email account.

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Let us know if you're able to sign in. If not, we'll try some other options.

 

Aminah, AT&T Community Specialist

Community Support

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231.2K Messages

2 years ago

Hello @DaliLLama, and thank you for reaching out to us. We'd like to help check to see if we have any additional options to recover your email. To do so, we will need to communicate in a DM. Please check your Direct Message inbox in a moment, at the top right-hand corner of the forums next to the bell icon, for our message.

 

Have any additional questions about our email service? Check out our forums post on email troubleshooting.

 

We're looking forward to hearing from you in a DM. 

 

Wesley, AT&T Community Specialist

New Member

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2 Messages

2 years ago

I am. having the same problem! 

New Member

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32 Messages

1 year ago

I’m having the same problem! Why can’t I get “send temporary passcode” as an option? All other companies do it! 

1 Message

8 months ago

Not sure if this is still a live thread. I had a landline number that originated with PAC bell. I lost the landline # that I had for over 40 yrs and have been trying to get it transferred to a cell phone. I was told on 8/4/23 that it was a done deal and my SIM card would be sent to me . I hadn’t received my card so called yesterday spent over 2 hrs on the phone and was finally told that in order for it to be put onto my cell I need the customer code from my old PAC bell acct for security reasons. ( over the years the number had been ported over to other carriers).Obviously I no longer have that code. I’m being told there is no other way to get thru the security- which seems pretty ridiculous. 

I have been lied to and given the run around now for hrs. I need someone who will actually not talk in circles be truthful and help. I’ve been given 3 different stories about the landline number, dealt with rude store managers and nasty managers by phone. I am extremely disappointed right now with ATT quality 

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