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Boulderj's profile
20th Community Anniversary
#1 Star!
The 5th element!



13 Messages

Friday, December 2nd, 2022 1:40 PM

CARE CODE: 201 [LU100]

Christ!  This keeps happening.  Do something AT&T!


Community Support


207.4K Messages

2 months ago

Hi there, @Boulderj! We're here to clear things up.


The error you're getting is part of a known issue, and we are working to resolve it. We encourage you to review our article about Care code 205, which includes information about what's going on and what we're doing to fix it. 


We have some options that you can try in the meantime. Start with clearing your browser's cache and cookies to remove any stored password information. Close and relaunch your browser afterward.


Then, reset your password using the Forgot password option.


Here are the steps:

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Please don't hesitate to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!


Lacey, AT&T Community Specialist 

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