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Need to update email settings?
J

New Member

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1 Message

Thu, May 21, 2020 6:10 PM

CARE CODE: 201 [LU100]

I got locked out of my email account and during reset it doesn’t recognize my security answers and i get this code. It used to send me a text to reset but doesn’t anymore. I have multiple AT&T accounts and not all are linked. This is my main account however and i need assistance. However i also cannot get a person on the phone to assist me. What do i do?

New Member

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5 Messages

2 y مضت

Hope you figured this out by now. I've had similar issues as well. Even if it doesn't seem to work, try resetting your password. As of two weeks ago a character such as @%$ etc. has to be part of it. You may have to wait about 20 minutes or so for it to propagate to the email servers. Have you tried AT&T Web Mail? That should work, but again it will take time to actually change.

Contributor

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2 Messages

2 y مضت

Similar issue here; I can login to my prepaid phone account. When I get to a "Validate Account" page asking for payment method (either bank account # or debit card), I enter every card # that I've ever used and I keep getting a message that the card info cannot be located. I can never get beyond that, so I'm stuck without phone service.

New Member

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2 Messages

2 y مضت

att can't make things any more complicated than they do. 

New Member

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2 Messages

2 y مضت

I can't get a Customer Rep that nows how their various systems interact. 

ATTHelp

Community Support

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200.4K Messages

2 y مضت

Hey, @jhen2net. We're here to help!

 

Let us know what you're needing assistance with so we can continue!

 

Ramses, AT&T Community Specialist

New Member

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1 Message

2 y مضت

I haven't been able to log into my email account on my MacBook Air for 3 weeks!!! I called ATT 3 weeks ago and the rep said that ATT was aware of the problem and was working on solving it. That was three weeks ago and I still can't log on!!!!!

Either fix the problem so that I can log on or refund my money!!!!! 

ATTHelp

Community Support

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200.4K Messages

2 y مضت

Hello @seemoore,

 

We understand how important email access is, let’s get you back into your email.

 

To begin we just want to ask a few clarifying questions.

  • Have you tested this on another device?
  • Do you have any other services with us besides email?
  • Are you using an email client such as Outllook or Apple Mail?

While we wait on your answers and work on getting this issue resolved you can always access your email at Currently.com.

 

First we will touch on some “housekeeping” items.

  • Clear your history
  • Clear your cache and cookies
  • Make sure you are not using any saved login information

For your protection, we may lock your account after too many sign-in attempts. To troubleshoot this sign in issue we will either have to wait a full 24 hours or reset your password.

 

If you experience the same issues after following the above steps we recommend vising our email support page.

 

We hope this helps and we look forward to hearing back from you @seemoore

 

KaneB, AT&T Community Specialist

New Member

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1 Message

2 y مضت

necesito accesar mi cuenta

New Member

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2 Messages

2 y مضت

Is your issue resolved? If not then you can visit this page to get help. 

New Member

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1 Message

2 y مضت

i have this problem as well 

New Member

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1 Message

2 y مضت

CARE CODE: ERROR 404 = Nobody cares!!!!! its not their problem its yours,.... solution :

https://fi.google.com/about/plans/ 

here the fix! get it? If a company cant reinvest into the people, why continue to support them? this is long over due. nothing but wasted time with at&t staff, its ran by people who don't care! Get it yet? this world is full of it. 

New Member

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24 Messages

2 y مضت

I am still having this problem... had 3 emails that I got locked out of... and then after a month, got access to 1 email back. NOW, it's been a month later and I'm still waiting on the other 2 email accounts. 

This is very frustrating... as I have an online order that I cannot reply to. Each time I contact the vendor (call or email), they won't talk to me until I authenticate their message SENT TO MY LOCKED ATT EMAIL ACCOUNT. 

So if this isn't fixed, I will have to create NEW EMAILS andddddddddd create NEW ONLINE ACCOUNTS FOR MY ONLINE STORES!

New Member

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1 Message

1 عام مضت

have you resolved your issue? if not please visit this page to get help.

New Member

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1 Message

1 عام مضت

Hey can you please help. I'm getting this same code even though i know i have the right password. I tried resetting the password but the secure number is a business land line and the security question is something i have forgotten since i made the email around 20 years ago. How can i re access my email. i have at&t for my business phones could that help, like giving you my account number to gain access? 

Thank you Dave

New Member

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24 Messages

1 عام مضت

I am in the same boat since February... and since then, 2 of my 5 accounts became available. However, 1 account (which did not) is tied to MANY of my online accounts. So if I need to reset a password to that locked-out-account, I am out of luck 😥

Hoping you get help here... which can help others.

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