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Sunday, November 27th, 2022 4:32 PM

Can't sign into ATT / Yahoo E-mail - know pasword but keeps getting care code 203.2 [FL001]

My ATT account has been getting hacked for the last 2 weeks (again - not the first time) - there is no way to enable 2FA so no way to really secure the accounts but that's another topic.

I've been resetting the e-mail password and they seem to get access to the new password within hours - done it from a phone, done it from a computer, done it from a VM and the only common element is ATT identity services so I believe that there is something inherent wrong/compromised in their network somewhere.

The hackers have now reset my social accounts and I NEED to get into my ATT email ( so I can have a chance to recover the accounts and get off the email -I know the password to the account but it keeps giving the error message:

Sign in to access AT&T Mail and

We’ve noticed activity that suggests your password may be compromised. To keep your info safe, select Forgot password to set a strong, new password.
CARE CODE: 203.2 [FL001]

Who can I call or get to 'unlock' the account so that I can use my known ID/PW to login and regain control over my social accounts?   Can't reset using last name as it seems that the name on the ATT account has been changed so now it doesn't even match anymore....

Thanks in advance to anyone that can offer any assistance.

Community Support


229.5K Messages

1 year ago

We can assist you with your email, sbcglobal_email_is_hacked.


We'll send a Direct Message to get started. Look for the chat icon in the upper right corner of the page.


Aminah, AT&T Community Specialist

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