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fireshoe2's profile

New Member

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1 Message

Friday, April 29th, 2022 6:02 PM

Can't sign in to one of my ATT.Yahoo email accounts

When I try to sign in to one of my ATT.Yahoo email accounts I just get a screen with  Currently From AT&T|yahoo! in the upper left corner and the same thing on the right side of the screen with Hi,there! and Welcome Select an account to sigh in or manage a saved account on this device under it and a list of my email accounts under that.  When I click on one of the accounts it signs me out and returns to the home screen.

tonydi

ACE - Guru

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9.6K Messages

9 months ago

Looks like they broke something even more than it had been for the last 6 months.

But here's what AT&T is showing on the currently.com page, so hopefully they'll get it handled soon.

New Member

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16 Messages

9 months ago

Sadly this  was my main email address . EVERYTHING  important is in that &**()email addy . Foolish of me not to have a back up  =(

tonydi

ACE - Guru

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9.6K Messages

9 months ago

Looks like it's fixed, try logging back in.

@Kathryn1961   Yahoo-based email accounts should never be used for anything important.  They've proven over the years that they aren't capable of providing a stable and secure platform.

New Member

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16 Messages

9 months ago

I had this email in 98 , its actually been dependable until at&t made change 

New Member

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16 Messages

9 months ago

tonydi- thanks  but its still not working 

New Member

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13 Messages

9 months ago

@ATTHelp this issue with email seems to be resolved. I’m able to get my email.

tonydi

ACE - Guru

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9.6K Messages

9 months ago

@Kathryn1961   I just looked at your post history and you're one of the ones who have had ongoing issues with logins on legacy email accounts.

Today's problem seems unrelated to your problem so it makes sense that you still can't get to your email.  I actually did have hopes that maybe whatever was causing the issue for you and hundreds of other forum members might have finally broken logins for everyone and spurred AT&T into action.  Apparently my hopes didn't come true.

ATTHelp

Community Support

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207.6K Messages

9 months ago

Hey there, DIYsenior.

 

The login loop and connection error have been fixed, so you should easily be able to log in now. Clear your browser's cache and cookies, then try again. If you don't know how, we have a guide on our website that will help.

 

We'll be here if you need further assistance.

 

Aminah, AT&T Community Specialist

ATTHelp

Community Support

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207.6K Messages

9 months ago

We can help you with your email access, RH2

 

As of today, the looping sign-in concern has been resolved. Please try to access your email again. If you are unable to do so, please use the following steps to clear the cache and cookies, and browsing data from your browser:

 

If you have a PC running Chrome, Firefox, Internet Explorer®, or Edge®:

  1. Open your browser.
  2. Press Ctrl+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
  5. Close and reopen your browser.

If you have a Mac running Chrome or Firefox:

  1. Open your browser.
  2. Press Command+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete or Clear button, depending on your browser type.
  5. Close and reopen your browser.

If you have a Mac running Safari:

  1. Open your browser.
  2. Select Safari in the top left corner next to the Apple icon.
  3. Select Preferences, then Privacy, then Manage Website Data.
  4. Select the items you want to clear.
  5. Select the Remove or Remove All button, depending on your choices.
  6. Close and reopen your browser.

If you are using your mobile browser follow these steps:

 

If you have an Apple iOS device running Safari®:

  1. Go to Settings.
  2. Find and tap Safari.
  3. Tap Clear History and Website Data. You’ll see a pop-up that lets you confirm your selection.
  4. Select Clear. The Clear History and Website Data button will turn gray.

If you have an iOS device running Chrome™:

  1. Open your browser.
  2. Tap the 3-dot menu at the bottom of the screen.
  3. Select Settings, then Privacy.
  4. Tap Clear Browsing Data.
  5. Choose Browsing History, Cookies and Site Data, or Cached Images and Files.
  6. Select Clear Browsing Data. You’ll see a pop-up that lets you confirm your selection.

If you have an Android® device running Chrome™:

  1. Open your browser.
  2. Tap the 3-dot menu.
  3. Select History, then Clear browsing data.
  4. Choose a deletion time range or the specific items you want to delete.
  5. Select Clear data, then Clear.

If you have an Android device running Firefox®:

  1. Open your browser.
  2. Tap the 3-dot menu.
  3. Select History, then Clear Browsing History.
  4. Select OK.

You can find all of these steps above in our clear cache and cookies and browsing data support article. 

 

If the steps above do not help, please reach back out and there is more that we can do for you. 

 

Thank you for using the AT&T Community Forums. 

 

Matthew, AT&T Community Specialist

 

 

ATTHelp

Community Support

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207.6K Messages

9 months ago

We're happy to help, Papa2323.

 

The login loop has been fixed, so you should easily be able to log in now. Clear your browser's cache and cookies, then try again. We have a guide on our website that will help, if you don't know how.

 

Let us know if you need further assistance!

 

Aminah, AT&T Community Specialist

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