
New Member
•
1 Message
Can't sign in to one of my ATT.Yahoo email accounts
When I try to sign in to one of my ATT.Yahoo email accounts I just get a screen with Currently From AT&T|yahoo! in the upper left corner and the same thing on the right side of the screen with Hi,there! and Welcome Select an account to sigh in or manage a saved account on this device under it and a list of my email accounts under that. When I click on one of the accounts it signs me out and returns to the home screen.
tonydi
ACE - Guru
•
9.6K Messages
9 months ago
Looks like they broke something even more than it had been for the last 6 months.
But here's what AT&T is showing on the currently.com page, so hopefully they'll get it handled soon.
0
0
Kathryn1961
New Member
•
16 Messages
9 months ago
Sadly this was my main email address . EVERYTHING important is in that &**()email addy . Foolish of me not to have a back up =(
0
0
tonydi
ACE - Guru
•
9.6K Messages
9 months ago
Looks like it's fixed, try logging back in.
@Kathryn1961 Yahoo-based email accounts should never be used for anything important. They've proven over the years that they aren't capable of providing a stable and secure platform.
0
0
Kathryn1961
New Member
•
16 Messages
9 months ago
I had this email in 98 , its actually been dependable until at&t made change
0
0
Kathryn1961
New Member
•
16 Messages
9 months ago
tonydi- thanks but its still not working
0
0
tapdogs2
New Member
•
13 Messages
9 months ago
@ATTHelp this issue with email seems to be resolved. I’m able to get my email.
0
0
tonydi
ACE - Guru
•
9.6K Messages
9 months ago
@Kathryn1961 I just looked at your post history and you're one of the ones who have had ongoing issues with logins on legacy email accounts.
Today's problem seems unrelated to your problem so it makes sense that you still can't get to your email. I actually did have hopes that maybe whatever was causing the issue for you and hundreds of other forum members might have finally broken logins for everyone and spurred AT&T into action. Apparently my hopes didn't come true.
0
0
ATTHelp
Community Support
•
207.6K Messages
9 months ago
Hey there, DIYsenior.
The login loop and connection error have been fixed, so you should easily be able to log in now. Clear your browser's cache and cookies, then try again. If you don't know how, we have a guide on our website that will help.
We'll be here if you need further assistance.
Aminah, AT&T Community Specialist
0
0
ATTHelp
Community Support
•
207.6K Messages
9 months ago
We can help you with your email access, RH2.
As of today, the looping sign-in concern has been resolved. Please try to access your email again. If you are unable to do so, please use the following steps to clear the cache and cookies, and browsing data from your browser:
If you have a PC running Chrome, Firefox, Internet Explorer®, or Edge®:
If you have a Mac running Chrome or Firefox:
If you have a Mac running Safari:
If you are using your mobile browser follow these steps:
If you have an Apple iOS device running Safari®:
If you have an iOS device running Chrome™:
If you have an Android® device running Chrome™:
If you have an Android device running Firefox®:
You can find all of these steps above in our clear cache and cookies and browsing data support article.
If the steps above do not help, please reach back out and there is more that we can do for you.
Thank you for using the AT&T Community Forums.
Matthew, AT&T Community Specialist
0
0
ATTHelp
Community Support
•
207.6K Messages
9 months ago
We're happy to help, Papa2323.
The login loop has been fixed, so you should easily be able to log in now. Clear your browser's cache and cookies, then try again. We have a guide on our website that will help, if you don't know how.
Let us know if you need further assistance!
Aminah, AT&T Community Specialist
0
0