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Kailef's profile



98 Messages

Wednesday, November 23rd, 2022 10:12 PM

Can't reset email password

I have an old email account. After changing phones, I've lost access to it.

When going to to log in, I try to reset password and it takes me to I try to do a forgot password. I put in the email and I put in my last name. It gives me the following message:

Hmm… we can’t reset your password

We don’t have the account details needed to complete your request.

So I contacted att on the phone and they can access the details of it, but says there's no additional email linked to the email so they don't have the option to reset it or something.

It makes no sense that they can't reset it for me if the page isn't permitting me to even reset it. I can get into one of the old sub accounts I created that's also, but not the main one.

Does anyone know what to do?

Community Support


221.5K Messages

10 months ago

Hey there @Kailef. We understand how important it is to have access to your email accont, and we'd be happy to help you.


In order for us to further help with your email account, we'll need to meet you in a DM and gather some information to take a closer look for you. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing from you. 


Robert, AT&T Community Specialist
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