Can't Login to SBC Email or Reset Password - Redo (#2)
Hello, my issue is not resolved yet so I have to repost it for ongoing help.
08/24 Issue: I now cannot login to my SBCGLOBAL.NET email account on either my Phone nor my web browser, so my original problem is now worse than it was before. I am unable to use my password to login although I never changed it, the account is locked. I am unable to unlock it because I can't remember one of the security questions to reset the password by automated system. Please DM for me solution.
I went into DM conversation with ATT Representative for help and they said I need to call 1-877-285-0144 to unlock my email. I called that number and it is out of service -- it referred me to another phone number instead 1-800-288-2020. I called that help line for email and it said it would text me a link for help with my account. So I received that text, opened the link and it put me into a chat room with non-ATT employees called "Experts". I sat in the chat room for an hour without any response and then received a text message there that said "Your question needs additional help. Visit the AT&T Support Site." So now I am back here where I began with no idea what's going on. Why can't AT&T just text me a password reset link? This shouldn't take a month to get logged back into my email account.
ATT DM was August 16th:
"Sorry for the delay, I was out of the office. We have no way to authenticate your account, so you will have to contact the Digital Assistance Center (DAC) at 877.285.0144 to get your email unlocked. Reach back out to us if you have any other issues or questions after you contact them. We really appreciate your patience while we looked into this for you. Thank you for contacting the AT&T Community Forums Team. Have a great day!"
Initial Forum Post was:
Hello, having issue logging into SBC Email account I've had over 10 years from Safari and other browsers from Mac laptop. Very strange because Apple ID holds my username and password and I'm able to receive email on my iPhone, but I can't login manually on web, it says I've entered the password incorrectly too many times and I need to Reset my password. So I step through trying to Reset my password by answering security questions, but I don't recognize the two security questions, it rejects my answers, they are not noted in my files (I have different security questions written down), and I'm blocked from being able to Reset the password. Tried to contact AT&T direct, but there is no option for Email. Jumping through AT&T hurdles trying to get help just to login to my own email account I've used for a decade, this is frustrating. Please send me a password reset email direct that I can access with my iPhone to try to resolve this reset quickly? Thank you.