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theresad912's profile

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2 Messages

Thursday, March 2nd, 2023 1:44 AM

Can't log into my sbcglobal email

I have an sbcglobal email account. I know the password and I am logged into it on my old phone, however, I am trying to log into the email on my new phone and my computer and cannot because I do not have an AT&T ID. I have tried to 'manage my account' on my old phone where the email is logged in, but it will not allow me. How do I get an AT&T ID attached to my existing sbcglobal email?

Accepted Solution

Official Solution

Community Support


232.3K Messages

1 year ago

Hi there, theresad912. We understand that you are unable to log in to your email. We understand that importance of always getting your email. We can help with that. 


We recommend a password reset, as the first step. Follow these simple steps with some additions: 

  1. Go to
  2. Select Forgot password? 
  3. Fill out the password info. User id is your full email address .
  4. In the next field, enter your last name.
  5. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  6. Create your new password.
  7. After reseting the password, open up another tab and go to AT&T/Yahoo
  8. Click on Sign In.
  9. Enter in your full email address and new password. 
  10. Click Sign In. 
  11. If successful, the page refreshes and you will see an evelope icon.  Click there and it should take you to your email inbox. 

As the years have gone on, AT&T has made some enhancements when it came to email and mobile devices. We do recommend using either OAuth or a Secure Mail Key. The aforementioned article, will help you choose the right option based on what you are going to use on your mobile device. 


The last recommendation is that when you reset your password, make sure that you update all devices with that updated password, this is so that all devices are synced together and that any device you pick up, you can get your email on. 


If you get stuck with any of the steps or recommendations, please let us know and we can work together to resolve them. 


Matthew, AT&T Community Specialist



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