New Member
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Can't ever log into my account while using a VPN. Why?
Whenever I get on the internet I use a VPN connection, just for another layer of privacy and security from any nefarious actors on the web. Unfortunately, whenever I'm on my VPN, IPVanish, At&t won't even take me to the log in page so I can enter my username and password. It does this every time I try to check my email/pay my bill/or just simply just try to log on to yahoo or at&t.net. A lot of times I'm on a public network at work / friend's houses / or Free Wifi by XFinity / etc. Hence, the desire for the extra layer of encryption provided from using a VPN. In order for AT&T to take me to the log in page successfully, I have to disconnect from my IPVanish VPN connection, and go through the log in process unencrypted. It does let me connect back to my VPN Server after I successfully log into my account. I used to check if my VPN IP address is on any blacklists, but no - it never is on any LISTS. I'm confused.... Does anyone have an answer?
ATTHelp
Community Support
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231.2K Messages
1 year ago
Hi there, SomeSabby. We understand that when you are connected to your VPN you are unable to get to your AT&T log in, but when you are disconnected from the VPN you can. Let's look at that together.
When you are connected to your VPN, what error messages are you getting when you try to go to att.com/myatt and currently.att.yahoo.com? The reason why we asking for the error messages is so that we can determine the best support possible.
Sometimes, a VPN can reroute your IP geolocation (where you are located). For example: You may be located in Texas, but your VPN has you routing through London. This can cause site routing problems, because our sites are U.S. IP based sites and they cannot be reached from outside the U.S.
Our recommendation is that you need to contact your VPN vendor to see if you can have your IP address routing in the U.S. instead of overseas.
This above situation is just an example of what may be going on.
We look forward to your response. Once we have details regarding your situation, we'll have a better idea of how to proceed toward a resolution.
Matthew, AT&T Community Specialist
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