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Can't change email password
I am trying to change the password on one of my sub accounts. I get to the screen, enter the email and click change password. I answer the security questions and get to this page https://identity.att.com/identity-ui/fpwd/lander/preset I enter my new password twice using the requested characters and it just hangs there. My password isn't changed and the page doesn't do anything. I need to get into this email for work.
7 months ago
We're here to help get your email password changed, @pstarling1220.
To start, the first thing we recommend doing to get your password changed is following our guide to reset your email password. You can do this by following these easy steps:
If you're still encountering the same problem after following these instructions, we have a few steps we recommend trying to resolve the 'hanging' issue you're experiencing.
Let us know how these steps work for you!
Jarod, AT&T Community Specialist