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Can't change email password

I am trying to change the password on one of my sub accounts. I get to the screen, enter the email and click change password. I answer the security questions and get to this page https://identity.att.com/identity-ui/fpwd/lander/preset I enter my new password twice using the requested characters and it just hangs there. My password isn't changed and the page doesn't do anything. I need to get into this email for work.

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ATTHelp

Community Support

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215.5K Messages

7 months ago

We're here to help get your email password changed, @pstarling1220.

To start, the first thing we recommend doing to get your password changed is following our guide to reset your email password. You can do this by following these easy steps:

Go to att.com/myatt.
Select Forgot password?
Fill out the password info.
Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
Create your new password.

If you're still encountering the same problem after following these instructions, we have a few steps we recommend trying to resolve the 'hanging' issue you're experiencing.

Clear your cache & cookies- this is a common fix that can help resolve many problems
Use a different browser- web pages operate slightly differently depending on which web browser you use. If one doesn't work, try another!

Let us know how these steps work for you!

Jarod, AT&T Community Specialist

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pstarling1220

Can't change email password

ATTHelp

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