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divaboots's profile

New Member

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3 Messages

Monday, September 12th, 2022 3:24 PM

Can't access sbcgloba.net account

I am going in circles trying to get into my 15 year old http://sbcglobal.net account that connects me to all of my website/banking verifications and personal emails that I filed away to remember my children's milestones--essentially their baby books. I have called 4 different people and get the impression that if I have a free account, they will not help me reset my password. One One person said they could text me a temporary password reset, but I never received the text. Another said they would connect me with a manager and hung up on me. I just need access into my account so I can get my things and transfer everything out. There has to be a way in that involves one phone call to an actual human who can help me. 

Community Support

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231.1K Messages

2 years ago

Let us see if we have the option to reset your password, so you can regain access to your email, divaboots.

 

To keep your information secure, we will send you a private message. Look for the chat icon next to the bell icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

2 years ago

This did not lead to a solution. It led me to another dead end which is about to cause financial hardship. I can't access my account to change the payment on my life/health insurance payments since my debit card is about to expire. This has created a massive mess for me and I have had to stop my life to take care of it. Not cool and considering getting a lawyer. 

New Member

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3 Messages

2 years ago

@divaboots if you end up finding a solution please let me know we are in a very similar situation :( very frustrating and the customer service doesn't exist

Community Support

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231.1K Messages

2 years ago

We're here to help with your concern, @khanson!

 

Have you attempted to reset the password on your end? These are the steps to take:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

While you do that, can you let us know if you are recieiving any error codes when attempting to sign in? 

 

We look forward to hearing from you!

 

CalebP, AT&T Community Specialist 

New Member

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3 Messages

2 years ago

nope that didnt work - here's what I get:

Hmm… we can’t reset your password

We don’t have the account details we need to reset your password right now. To get help, call 800.288.2020.

Community Support

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231.1K Messages

2 years ago

We'd be happy to assist you with your email troubles @khanson!

 

Based on the information you provided, we will need to gather some personal information from you. Please meet us in a private chat via the direct message inbox located in the top right corner of the screen for further assistance with your account.

 

Be on the lookout for our DM!

 

Shakendra, AT&T Community Specialist

New Member

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3 Messages

2 years ago

@khanson I am sorry that you are going through this too. As of now, I am still being sent it circles that only lead to dead ends. I am communicating with an agent through twitter (@at&t help) that seems to be a possibility. I feel so bad for the customer service agents who have to stonewall all the people who are having this issue. 

New Member

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3 Messages

1 year ago

How can I get a link to reset my sbcglobal.net pw? I spent 4 hrs on the phone on sunday with tech support (supposedly) & they goofed up my sbcglobal.net acct so now I don't even have security questions to answer to be able to reset my password. Help me please. I've had that email for 15+ years.

New Member

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3 Messages

1 year ago

Has anyone found a solution to the sbcglobal email issue?! I too have been trying to reset my password and get my email back since November 2022 (after my email was hacked). I was initially told that I needed to provide a phone number and wait 30 days to 'authenticate my identity" (which I did). After the 30 days was up, I called tech support back and was informed that this did not work because my phone number was "not an ATT phone" and I needed to get an ATT phone and wait another 30 days. Because I have had my email account for so many years and desperately wanted my information back, I met their 'demands' and purchased a wireless plan through ATT. I then provided the new ATT phone number to tech support and was told that in 30 days I would be all set and will be able to reset my password and get my email back. Today (after waiting another 30 days), I tried to reset my password again without success. I then called tech support again and after another hour on the phone and paying over $200 on a phone plan I don't need (essentially blackmail $$), I was told that this was not going to work either. The tech support representative (who was very kind and empathetic to my situation) informed me that effective September 2022, they are unable to reset passwords for sbcglobal accounts  (and mentioned that this has impacted "thousands' of customers). I cannot believe that there is no work around or method to get email back. I am willing to provide any documentation necessary to get back this very important information back. Please advise on other options. Thank you. 

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