Need to update email settings?
Allinnnn's profile

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Wednesday, April 26th, 2023 11:01 PM

Can’t access email bc I forgot the password

I can’t login to my “old” email addresses bc I can’t remember the password and I guessed wrong too many times. Now what can I do to access it?

Accepted Solution

Official Solution

Community Support


229.6K Messages

10 months ago

Hi there, Allinnnn. We understand that you are unable to log into your email. We can help you with this. 


In order for you to get logged in because you have forgotten your password, you will need to do a password reset. Please follow these steps:

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

After resetting the password, then resume trying to log into your account as normal. 


Let us know if you need any further help. 


Matthew, AT&T Community Specialist

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