Need to update email settings?
biologyisme's profile

New Member


1 Message

Thursday, February 2nd, 2023 8:49 PM

Can't access my email account

I am unable to access my account, it goes not recognize my last name or zip code when I try to recover my password.  The answers I give for the security questions aren't working either.  I've had the account for almost 20 years and if I get logged out on my phone I will no longer be able to access my email. 


Community Support


210.5K Messages

2 months ago

Hey @biologyisme. We understand how important having access to your email account is, and we'd be happy to help you. 


In order to take a closer look into what is happening with your email account, we'll need to meet you in a Direct Message. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


We look forward to hearing from you. 


Robert, AT&T Community Specialist

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