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Adayem's profile

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Sunday, June 25th, 2023 11:48 PM

Can’t access my sbc global email through att

I’ve had my sbc global email for a while now. It looks like I now have to access my emails through I don’t remember my password. When I try to reset it it keeps asking for my user ID. It should just be my email correct? But when I try to reset it. It can’t find my account. Not sure what to do from here. Any ideas? 

Accepted Solution

Official Solution

Community Support


232.2K Messages

11 months ago

Hey @Adayem, let's work on getting you back into your email account.

We see that you have already attempted to reset your password through Currently. We would like for you to try doing it on the main reset page. Then follow these steps to reset the password through this site:

  1. Go to reset your password.
  2. Enter your user ID and the last name associated with your ID.
  3. Choose your verification method and follow the prompts.
  4. Enter and confirm your new password.

Let us know if you are now able to log into your account!

Johan, AT&T Community Specialist

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