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bellawilliss's profile

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1 Message

Wednesday, October 5th, 2022 6:53 PM

Can't Access my Email

I know my email and password, however it gives me an error message, "We’ve noticed activity that suggests your password may be compromised. To keep your info safe, select Forgot password to set a strong, new password." I have had this email since I was in elementary school (my mom made it so I could sign up for games). Due to this she is the one who set up security questions and she does not remember them, nor does she remember the back up phone number. I haven't logged into this account in a while as I have other emails now, but I need to get into this one in order to access a site where I have purchased multiple pc games over the years. It (Edited per community guidelines) because I can't access this email I can't access my games. Thank you in advance.

Community Support


231.3K Messages

2 years ago

We can help you regain access to your email, @bellawilliss.


We understand you do not remember your security questions or back up number. We can take a closer look together.


In order to continue, we'll need to speak privately. Please meet us in a DM by using the direct message inbox icon in the top right corner of the screen. We'll be messaging you there shortly.


Olajide, AT&T Community Specialist 

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