Need to update email settings?
Wpn01's profile

2 Messages

Monday, March 4th, 2024 12:40 AM

Can’t access email

I filled out a email reset password form because somehow my account is locked down after 3 failed attempts when I put in the correct password multiple times this email is connected to all my current accounts so just wondering how I can speed up the process thank you 

Community Support


231.2K Messages

1 month ago

Hi @Wpn01! Thank you for reaching out to us. We understand that you're facing issue accessing your AT&T mail account. We hear you, and happy to assist you.


Please try resetting your mail account's password.

  1. Go to reset your password.
  2. Enter your user ID and the last name associated with your ID.
  3. Choose your verification method and follow the prompts.
  4. Enter and confirm your new password.

You can also try accessing your email account on the web:

  1. Go to
  2. Select Mail.
  3. Enter your email address and password.
  4. Get your authentication security code. If you have more than one phone number on your account, choose which number should get your code.
  5. Enter the code and click Submit to sign in.

Also, please perform the following step to try unlocking your account:

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

For more information please visit our article about resolving email issues.


Let us know how it goes!

For further assistance we're here to assist you.


Thank you.

Nate, AT&T Community Specialist.

2 Messages

1 month ago

This is no longer the issue the issue at this point is someone at your office taking a look at my form for my password reset verification just wondering if I gotta keep spam calling till someone looks at it or not because this shouldn’t take more than a couple minutes max too fix 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.