Need to update email settings?
mgorbach's profile

3 Messages

Thursday, January 25th, 2024 10:05 PM

Cannot sign in OR reset e-mail password

Hi! When trying to log into an old account and selecting "Forgot Password" it asks for my last name. I provided the only last name I've ever had and I get this response instead:

"Hmm… we can’t reset your password

We don’t have the account details needed to complete your request."

Does anyone know how to resolve this?


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