Need to update email settings?
mgorbach's profile

3 Messages

Thursday, January 25th, 2024 10:05 PM

Cannot sign in OR reset e-mail password

Hi! When trying to log into an old account and selecting "Forgot Password" it asks for my last name. I provided the only last name I've ever had and I get this response instead:

"Hmm… we can’t reset your password

We don’t have the account details needed to complete your request."

Does anyone know how to resolve this?

Thanks!

No Responses!
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.