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monicachase0322's profile

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1 Message

Thursday, July 20th, 2023 3:25 AM

Cannot reset Sbcglobal password

Hey AT&T support, saw a few threads where you were able to help over DM's with issues of:

"Hmm… we can’t reset your password

We don’t have the account details needed to complete your request."

When attempting to reset the password on an old email.

Would love if someone could help me out, haven't been able to access my account in over a year

Community Support


232.2K Messages

10 months ago

Hello @monicachase0322 , thank you for reaching out. Let's get you back into your email account. 


Let's meet in a DM, so we can review your account details and assist you further. Please check your direct Message inbox (it's the chat icon next to the bell icon in the upper right-hand corner of the Forums). Once there we can continue over chat or by phone if you would prefer. 


Blanca, AT&T Community Specialist 

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