New Member
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3 Messages
Cannot log into email
I have had the same account for over 20 years. For the past two days I have been unable to log into the account. I tried the reset option but I see that the recovery email is something that is unfamiliar to me. I tried the security questions and found one of the questions was an option I would never use. I was unsuccessful in those attempts. I still have access to my account via my phone. I have tried other browsers and the results were the same. Please help.
ATTHelp
Community Support
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215.4K Messages
10 months ago
To get started, we recommend that you clear the cache and cookies from the device you are using. This can assist with the login issues you're experiencing. You can also update your security questions which is helpful in case you forget your password. Also, are you getting an error code when you try to log in to your account?
Please let us know if the above steps helped.
Robert, AT&T Community Specialist
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rgroscost
New Member
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3 Messages
10 months ago
I have cleared the cache but still no luck. I tried to recover my ID but that just goes to a blank account and not my active email. I was able to log on to email via desktop a week ago but now no go. Security questions which I had in a saved file at home are not working. I can view and send via my IPhone but I cannot log in via the desktop. Recovery email appears to be to an unknown address. Is there someone I can work with directly. I have information I need to access and it’s older than what my phone has in memory.
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ATTHelp
Community Support
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215.4K Messages
10 months ago
Thanks for the update, @rgroscost.
To further assist you with getting back into your email, we're going to need to speak privately via DM (direct message).
Please be on the lookout for a notification (you should see a little red dot on the chat icon next to the bell icon at the top right corner of the forum page). We look forward to speaking you shortly!
Jarod, AT&T Community Specialist
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rgroscost
New Member
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3 Messages
10 months ago
Thank you Jarod. I dont know what happened but I am now in. I did not do anything different on my end. Thank you and this forum for the help.
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ATTHelp
Community Support
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215.4K Messages
10 months ago
We're glad to hear that you're back in your email account, @rgroscost!
Should you need any further assistance going forward, please don't hesitate to create a new forum thread, and we'll be more than happy to help.
Thanks for reaching out on the AT&T Community Forums!
Jarod, AT&T Community Specialist
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