Cannot Log In
Suddenly, when attempting to log in, I am directed to the change password. I did that using secure answers and text authentication. I next attempt to log in and get an error that I'm using the wrong User ID, which I know I am not. I enter the only two IDs it could possibly be and get the same error. I next attempt to do a user-id recovery which sends an email to my email account which I cannot log into because of this error original error. Now when I try to log in I get the following error. I'm in a loop because of this original error, and now my account is locked because I've incorrectly used the same user id that I have been using since I opened this account in the early '90s. Now I get the following error.
Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue.
CARE CODE: 205.2 [LU003]
And since I cannot receive an email, I'm curious how to get a response from this besides checking here ever so often.
11 months ago
Don't worry, Christopher770i, we can help you log in to your email.
Because of the error code you're getting, we'll need to continue this conversation in a Direct Message. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).
In the meantime, you can clear your web browser's cache and cookies to refresh your browser and remove any stored password information, which should allow you to log in with the correct password.
Give that a try, and we'll meet you in the DM.
Aminah, AT&T Community Specialist
11 months ago
Still trying to have DM. Please advise.