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999A's profile

New Member


1 Message

Monday, March 27th, 2023 9:13 PM

Cannot LOG IN to my email account

Ive gone through all the trouble shooting things to do.  The final message I get is,  "we cant  reset your password because we dont have the account details needed to complete your request."  Whats up with that????  I need to get into my email asap to verify another account to gain access to it.  please respond asap.

thanks very much

Community Support


221.7K Messages

6 months ago

Hi there, @999A!  We understand the importance of being able to access your email, and we want to help check on any login options that may be available for you. 


So that we can dig a little deeper into any password reset options you may have, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!


Lacey, AT&T Community Specialist 

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