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New Member

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1 Message

Sun, Sep 12, 2021 5:59 PM

Cannot log in. Says too many attempts.

I have been trying to log into my email account for 2 days. Says too many attempts, although I've only tried about 5 times each day. My user name and password are correct. I can't log in to change the password. How can I change the password without logging in? 

Tanquen

Contributor

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49 Messages

3分前

Yep, same for me. In addition to this, I also get the you cannot make a long distance call on my landline even when I'm calling businesses in my area code or cell phones in my area code. I've called them about this and when I have the guy on the phone I couldn't get it to do it. It just did it again yesterday. Even if I enter in the full 11 digit number or whatever.

New Member

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5 Messages

2分前

So I am having this same issue just like everyone else under the sun, except I have no ability to reset my password because I set my security question answers when I was like 10 so I have no clue what the answers to them could possibly be. Does anyone know of any other way to reset your password or any other workaround to this ridiculous issue? I had access on the mail app on my phone until now. I just need to get access for a week so I can see what I've missed and get all of my stuff moved over to another email that actually works reliably. Any help is appreciated thanks!

Tanquen

Contributor

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49 Messages

2分前

You can call support and if you can verify enough of your information, they should be able to help you reset the password.

If you do call in, be prepared to wait. It takes a long time to get through. They have access to the question answers and will allow you to take a guess or two. So if you have any recollection of what the answers might be, it's worth a shot.

In addition to the security questions, there should be an email associated with the account to try to re-enable your access.

You should also have a passcode associated with your account. I think it's 4 digit number.

If you have an AT&T branded cell phone and have it attached to your account. I think you can use that to restore access as well.

They may force you to go into an AT&T store to verify it's really you with some sort of ID. It has to be a company owned store so you need to call ahead and make sure your local AT&T store is one of them.

(edited)

New Member

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5 Messages

2分前

@Tanquen Thank you for the response. What support number did you end up calling? I'm having a hard time finding a phone number and I don't want to sit on the phone for 30 minutes only to get told that it's the wrong number. Thanks!

Tanquen

Contributor

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49 Messages

2分前

I forget which one now it's been too long. I do have these two numbers written down has being for the digital assistant center but I don't know why I have two.

877-285-0144

877-267-2859

New Member

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2 Messages

1分前

@Tomstazer 

I'm done with them too! Creating all new accounts at Gmail also!!

New Member

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6 Messages

7日前

I have the same problem routinely with one of my email addresses.  Every time I try to sign in, on the first try it says the "the limit for unsuccessful attempts"... shows up.  I have to 
forget password, enter the same password and it works.  How can I fix this?

New Member

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6 Messages

7日前

I should clarify - I enter the old password as the new password and then it works for that day.  The next day it's the error message again.

New Member

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6 Messages

7日前

Another thought - this email address is an att.net address

ATTHelp

Community Support

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200.2K Messages

7日前

We understand how frustrating it can be to constantly have to reset your password, @lindaferry.

 

What you're experiencing with your email is part of a known issue, and we're working to resolve this as soon as possible. We encourage you to review our Forums post all about Care Code: 205.2, which includes workarounds and causes.

 

Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums. We appreciate your patience!

 

Lacey, AT&T Community Specialist

Tanquen

Contributor

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49 Messages

7日前

@lindaferry

Keep in mind that they were hacked and bad actors keep trying to access the accounts as they have the info that goes along with them. There are some cases where folks changed their password and did not update it on their other devices so the other devices keep trying a bad password and locks you out.

For many others it's the bad actors with your account info try to access the account and it locks it after too many attempts.

In my case support gave a bad actor access to my account and let them reset my account password and pin code. They started change everything to a fake name and numbers. I lucked out and had reset my pin code before having support lock the account. I was then able to get back in with the pin code and reset the account.

I then changed the email account that manages the old AT&T account to a different outside email so they no longer have the correct email account to try a password with. 

(edited)

New Member

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6 Messages

7日前

See my post.  at&t well aware of trouble.  contact the FCC for action.

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