New Member
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4 Messages
Cannot access sbcglobal.net email
Every time I try to log into my sbcglobal.net account it takes me to an Att log in screen. I then log in on that screen and then it seems like it is about to log me in and then logs out and says logout successful and takes me back to the login screen. Help!!!!
ATTHelp
Community Support
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207.2K Messages
2 months ago
Let's get you back into your email, @jsprague24!
First, we recommend that you clear your browser's cache and cookies. This will clear any stored data in your browser that may be causing this error to occur. Using the aforementioned link, you can find the steps listed for your respective browser and device.
Let us know if this helps!
CalebP, AT&T Community Specialist
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jsprague24
New Member
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4 Messages
2 months ago
Hello CalebP. That did not work. It did the same thing. It started to login and then logged out. I used 2 separate browsers after clearing the cache and cookies out.
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ATTHelp
Community Support
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207.2K Messages
2 months ago
Thank you for hat information, @jsprague24!
Since that did not work, please try resetting your password. This will re-sync your email.
These are the steps to rest your email:
We look forward to hearing if this helps!
CalebP, AT&T Community Specialist
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jsprague24
New Member
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4 Messages
2 months ago
Hello Caleb P,
I already did that and it didn't work.
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ATTHelp
Community Support
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207.2K Messages
2 months ago
Thanks for sharing that information with us @jsprague24.
In order for us to further help with your email account, we'll need to meet you in a DM and gather some information to take a closer look for you. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).
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