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LindaBrady's profile

New Member

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2 Messages

Wed, Sep 28, 2022 8:03 PM

Cannot access sbc email

My husband is unable to access his sbc email account which was set up probably 20 years ago.  For numerous reasons over the years including account hacking and simply forgetting his email, he changed his password.  Sometimes the new password was written down, sometimes it wasn't.  He now has been locked out for too many attempts to sign in.  In the past, we could call customer service and they would send a code to his phone to enable him to change his password.  They claim they can no longer do that - that the only way to reset now is to answer the security questions.  Those questions were answered 20 years ago.  He's 73 years old - he doesn't remember what he answered.  I am able to have them text me a code because I had that set up as an option - unfortunately, he didn't have that set.  So, even though they have texted him a link in the past, they can't do that now because his account is not set up for that - just security questions that he doesn't remember.  There has to be a way to access his account and reset his password.  We will be glad to go somewhere with his ID to prove it's really him, if we need to.  Thanks for any help. 

ATTHelp

Community Support

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203.5K Messages

2 months ago

Hey there, @LindaBrady! We understand how important it is to be able to access your email, and we want to help check into any password reset options your Husband may have. 

 

So that we can dig a little deeper into any password reset options that may be available, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly.

In the meantime, check out our article on updating your security questions and answers. It's a good idea to update them frequently in the event that you become locked out again in the future.

 

We look forward to speaking with you!

 

Lacey, AT&T Community Specialist 

New Member

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2 Messages

2 months ago

I'm sorry,  can't find anything on this page that says "direct message inbox".

ATTHelp

Community Support

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203.5K Messages

2 months ago

Let's help guide you in the right direction, @LindaBrady!


The Direct Message inbox is located in the top right corner of your screen when you are in the AT&T Forums. What you're looking for is a chat icon and will be located directly next to the bell icon. Since we've already sent you a DM, there should be a red dot on the Direct Message icon.

 

We look forward to hearing back from you!

 

Lacey, AT&T Community Specialist 

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