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gagalindeburg's profile

New Member


1 Message

Sunday, January 1st, 2023 12:00 AM

Cannot access old account

I have had this account since the dawn of emails, when email addresses were limited to 8 characters. Pacbell became sbc-global which became att which became yahoo. Someplace along the way, two security questions were added by some system (the answers to which I do not know), and recently, the password stopped working. The password reset mechanism sends to the account I cannot access, and the alternative mechanism requires answering the two security questions. Yahoo customer service says to contact att customer service which says they cannot help. 

So, I am basically trying to regain access to this account by an alternative process, which I hope you can explain to me. 

I am willing to pay for a recovery service if it comes to that. 

Thank you. 

Community Support


221.1K Messages

9 months ago

Happy New Year, gagalindeburg. We understand that you have lost access to your email account. We can help you with that.


Since you have followed the password reset flow already, we are going to skip that part. In order to move forward, you will see chat icon, next to bell icon, in the upper right part of this thread, next to your forums profile icon.


If you do not see the next message right away, please log out of your forums account and log back in or click into your browser's address bar and press F5 to refresh the page.


Looking forward to speaking with you in the AT&T Direct Message space.


Matthew, AT&T Community Specialist

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