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cpowell39's profile

2 Messages

Thursday, May 9th, 2024 7:07 PM

cannot access my Bellsouth.net

I cannot access my bellsouth.net account. When I sign in, it seems to recognize my password and shows me my name and zip code, but wants me to update my profile to add a mobile number. I add my number, hit submit, receive the code, enter the code, then get a page telling me there was a problem updating my profile & my cell is not a AT&T phone. When I try to move on by hitting continue, or going directly to the webmail address, I end back at the login screen.

2 Messages

1 month ago

I have spoken to a rep and they were still not able to help me. filled out a request for days ago without any response. I just want to login to my bellsout.net email 

Community Support


232.7K Messages

1 month ago

Hello @cpowell39

Thank you for the response and since you have already filled out the web form please wait as there is no estimated time of resolution.


Thank you.

Mike, AT&T Community specialist.

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