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lgonzalez330's profile

New Member


1 Message

Fri, Sep 30, 2022 6:44 PM

Can not log into or change password for my email

I have recently began receiving notices that my email login is not working, I have tried to log in using the password and have even tried to change the password when that failed, but nothing has seemed to work. When I try to change my password it asks for my email and my last name, but when I put them in it says it cannot retrieve that information. Hopefully y'all can help as I use this email for work and uni.

Thank you.


Community Support


203.9K Messages

2 months ago

We're happy to help check on any login options you may have for your email, @lgonzalez330!


Due to the nature of your concern, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly.


In the meantime, please check to see if you're receiving any specific error messages when you attempt to access your email or reset your password. This info can help us determine the root cause of your login issue.


We look forward to speaking with you!


Lacey, AT&T Community Specialist 

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