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alesis457's profile



5 Messages

Monday, April 22nd, 2024 1:34 AM

Best Practice For Preventing Mail Fraud

Hackers have all of my personal information (including past phone numbers and addresses).  Several people are already using my email address with just one letter capitalized or having all of their spam going to my box.  It is taking hours to try and undo the mess with my social security account.

Since they have my phone number and my email address I am afraid that they will use the "Forgot Password" feature to take over my email account.  Is there a way to prevent this?  It seems that all of the "verify it's you" features have been exposed.  And since they have my cell phone number I am feeling pretty vulnerable.  I belong to an earlier generation so the tech gets intimidating pretty quickly.

Best ideas?  Best safeguards?  Help a lady out here.

Accepted Solution

Community Support


232.8K Messages

2 months ago

Hi @alesis457! 


Thank you for reaching out to us. We understand that your email has been hacked, and you want to report it. Account takeover fraud is indeed a serious issue, and it’s essential to take steps to protect yourself. We hear you, and are happy to assist you. 


To get started, we'd suggest following our information on how to recover a hacked email account


The first thing you'll need to do is change your email password. Changing your password right away reduces the security risk to your AT&T email account. Once you've made sure that all devices on your network are free from malware and your email security settings are valid, be sure to change your password again. We have some tips on how to choose a strong password


Also, update your security questions and answers to prevent intruders from accessing your account or making changes to your info. 


We'd suggest also securing your computer to protect it from malware that steals your password and other personal data.

  • Scan all computers with an up-to-date antivirus program. AT&T Anti Virus Plus powered by McAfee is free to those who qualify. It includes antivirus, antispyware, and firewall protection
  • Use an up-to-date anti-malware application, as some malware isn't detected by antivirus scans
  • Make sure you keep your operating system up-to-date with the recommended security updates.

If you think an email is malicious, here’s how to address it right away:

  1. Review the email carefully. Don’t click any links or download any attachments. 
  2. Report the email, using one of these options:   
    • On currently.com: Select the Spam button in the toolbar above the message. This will also remove the email from your inbox.
    • In an email program: Forward the email to AT&T at abuse@att.net. When possible, include the full email header to help us identify the origins of the email.
  3. Delete the email, if it hasn’t already been removed from your inbox.

For more information please visit our article about Identify fake AT&T emails


Last, please review and update your email settings. Access your email settings by hovering over the gear icon, then choosing Settings. Review these areas for suspicious activity: 

  • Email signature: Look for any changes to your signature or content that you don’t recognize.
  • Accounts: Check each of your email accounts. Select Edit to view the details of your account, and look for any unknown or incorrect accounts listed under POP or Forward. Check the sending name, reply-to address, spam settings, and any other details. Delete any unknown or incorrect accounts.
  • Vacation response: Disable the Vacation Response unless you need it.
  • Blocked addresses: Make sure your email address isn't listed in the Blocked Email Addresses list. If it is, remove it and select Save.
  • Contacts: Make sure the details for your contacts are correct. Delete any unknown or unfamiliar ones.

Let us know how it goes. For further assistance we're here to assist you.


Thank you for contacting us on AT&T Community Forums. 


Jennifer, AT&T Community Specialist.

ACE - Expert


24.8K Messages

2 months ago

@alesis457  If you are a victim of identity theft, you should:

1. File a police report for identity theft.

2. File a fraud report with AT&T.

3. Notify your credit card companies.

4. Change all of your passwords on ALL of your accounts using strong passwords which are different from each other and use 2FA (two factor authorization if offered).

5. Dispute any charges that you don't recognize.

6. Start monitoring all of your accounts on a weekly basis for any suspicious activity.

7. Change your email to a new account and provider. Gmail is ok but I'd look for a separate email service for at least your important accounts.



5 Messages

2 months ago

Can you recommend another email provider?  I have had my email account for so long that I have the “sbcglobal.net” at the end of my email.  I am completely out of the loop when it comes to a decent email provider.

By the way, I appreciate you taking the time to respond.  Thank you!

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