bellsouth.net email

Hi @JCS_SFT,

We understand the importance of being able to access your email, and we're glad to help!

We suggest a password reset. When changing from devices, sometimes a password reset is needed. It'll re-sync your email and get everything freshened up.

1. Go to your Sign-in info.
2. Select Change password.
3. Enter and save your password info.

If this doesn't help, we suggest checking to see if your device is compatible with Oauth. It's AT&T's open authentication security feature, and it's required to log in. 

If your device isn't compatible with Oauth, we suggest creating a Secure Mail Key. This will bypass Oauth with a 16 character code. 

1. Go to Profile and choose Sign-in info.
2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
3. Scroll to Secure mail key and select Manage secure mail key.
4. Choose the email address that you’d like to use, if you have more than one.
5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
6. Choose Create secure mail key.
7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
   • For security purposes, the secure mail key only displays until you select OK. 
   • If you lose or forget the secure mail key, you can create new secure mail keys.
8. Select OK.
9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

Please let us know if this helps!

FionaA, AT&T Community Forum Specialist

FionaA, AT&T Community Forum Specialist,

I followed your ATTHelp instructions, but on my Profile @ Sign-in info, for the #2 action,  NO "email account" was listed to "Select", NOR did I find it under the "Menu" that you referenced; hence, I'm preempted from proceeding w/ "needs a secure mail key."

ATTHELP still needed, urgently please!

John Sharp

Sunday, September 24, 2023 @ 5:18 p.m. EST

We understand the importance of having an active email, and we're glad to guide you @JCS_SFT!

We recommend, that you go through on how to ⁠resolve email issues, 

Let us know if this helps!

FionaA, AT&T Community Forum Specialist

Fiona, AT&T Community Forum Specialist,

I just attempted that you referred me to; and, "Submit feedback".  I have NO idea whether you can see that "Submit"; so, I'll share that "bellsouth.net" email a/c access didn't appear to be immediately included among the topics listed.  Again, HELP needed urgently, and NOT via another referral to an innocuous hunt to maybe find self-help resource; rather, sincere & genuine aide from an expert service support person!

John Sharp

Hi again @JCS_SFT,

We understand your concern and here to help!

Please reach out to our customer support team at 800.288.2020. They are available from Monday through Friday, 8:00 a.m. to 7:00 p.m. Saturday & Sunday, 8:00 a.m. to 6:00 p.m.

Let us know how it goes.

FionaA, AT&T Community Forum Specialist

FionaA, AT&T Community Forum Specialist,

Which time zone covering the lower 48 states?

John Sharp

FionaA, AT&T Community Forum Specialist,

I will call the # you provided as soon as I get the time possibly necessary to devote to start & complete whatever process they counsel me through, potentially Thursday or Friday morning, this week

John Sharp!

Thank you for reaching out to us @JCS_SFT.

If you have any other questions, please let us know.

Irene, AT&T Community Specialist