Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Need to update email settings?
ATTU-verseCare's profile
Community Support

Community Support

 • 

6.7K Messages

Wednesday, August 9th, 2017 6:17 PM

Bellsouth.net Email - Sign-in Help, Questions, and Answers

Troubleshooting Bellsouth & SBCGlobal Email Addresses

 

Announcement

 

AT&T is making your email experience more secure. A part of this change is a prompt requesting you re-enter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change. 

Can’t sign in or Forgotten Password:

If you have a current AT&T internet account that is tied to your email, you can change or reset your password by performing the following:

  1. sign in to your AT&T account.
  2. Select Profile > myAT&T sign in Password.
  3. Enter and save your password information.

If you have a free email account, you can reset the password at our email reset page.

  1. Go to Forgot Password page.
  2. Enter your User Name/ email address.
  3. Enter your Last Name.
  4. Follow the prompts.

If you are unable to change your password using the steps above, please chat with us. Please note, if you are unable to verify the account, we will be unable to reset your password. Think about it this way, if someone contacted us pretending to be you and did not know the security questions, would you want them to have access? 

 

Heads Up: If the last name on the record does not match, the password reset option may not work. If you have an old billing statement, please verify what name you used.

 

Bellsouth.net and SBCGlobal.net sign in Issues

Maintenance Announcement

Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device

  • Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
  • If there is no option to accept the certificate, remove the e-mail account and set it up again.
  • For older Android devices without auto-setup change the following settings. 
Incoming Mail Server (IMAP)
  • Server - imap.mail.att.net
  • Port - 993
  • Requires SSL – Yes
Outgoing Mail Server (SMTP)
  • Server - smtp.mail.att.net
  • Port - 465 or 587
  • Requires SSL - Yes
  • Requires authentication - Yes
  • Your sign-in info:

E-mail address - Your full e-mail address (name@domain.com)

Password - Your account's password

Requires authentication - Yes

 

Mailbox Woes

If you are using a client like Outlook, Thunderbird, or Apple Mail, make sure to use the IMAP settings to access your email.


Settings:

Incoming Mail Server: imap.mail.att.net
Outgoing Mail Server: smtp.mail.att.net

If you need more information your client settings? Visit our Update Email Server Settings link.


Email Will Not Sync? - Disabling the firewall may resolve this.. - varies by device, browser, and virus protection software. Please check your owner's manual to perform this. This to only be done if trying to connect with a client. Before attempting this, make sure you can sign into webmail. We recommend this as a last resort.

 

ChrisZ, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

New Member

 • 

2 Messages

9 months ago

Unable to receive emails on my bellsouth.net ATT/Yahoo account.  Issue started this morning, or there was a sign in problem yesterday that has since resolved.  Getting message no domain bellsouth.net

rabrenne

Mentor

 • 

50 Messages

9 months ago

I just called AT&T and was told there's a known issue today with email related to the Yahoo platform (he said he didn't think it was just bellsouth addresses), but no ETA on when it will be fixed.  Hoping it's soon - have sent out time-sensitive emails this afternoon!

New Member

 • 

6 Messages

6 months ago

Hi I cant access my sbcglobal account anymore, whenever I try to update my email it asks for a password then tells redirects me to ATT login, but I have no att account and I cant reset a password or anything because I cant access my email. Can i get help asap?

JefferMC

ACE - Expert

 • 

31K Messages

6 months ago

I have no att account

You have an SBCGLOBAL.NET e-mail address.  THAT is your AT&T account.  Log in with that.

New Member

 • 

6 Messages

6 months ago

Ok let me try. This is what I get

The limit for unsuccessful sign-in attempts has been reached. Select Forgot user ID or Forgot password to restore access.
CARE CODE: 205.2 [LU003]

New Member

 • 

6 Messages

6 months ago

So then I try to reset password and it asks me for my email again and last name which I enter. Then it asks me security questions which I answer but they are incorrect. What do I do now? I don't recall ever making an att account.

(edited)

New Member

 • 

6 Messages

6 months ago

JefferMC

ACE - Expert

 • 

31K Messages

6 months ago

Call.

New Member

 • 

6 Messages

6 months ago

tonydi

ACE - Guru

 • 

9.6K Messages

6 months ago

Apparently using the @ username to page ATTHelp does not work since they're on a different software package than what us customers use.

As JefferMC said, call.  800-288-2020. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.