Community Support
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6.7K Messages
Bellsouth.net Email - Sign-in Help, Questions, and Answers
Troubleshooting Bellsouth & SBCGlobal Email Addresses
Announcement
AT&T is making your email experience more secure. A part of this change is a prompt requesting you re-enter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change.
Can’t sign in or Forgotten Password:
If you have a current AT&T internet account that is tied to your email, you can change or reset your password by performing the following:
- sign in to your AT&T account.
- Select Profile > myAT&T sign in Password.
- Enter and save your password information.
If you have a free email account, you can reset the password at our email reset page.
- Go to Forgot Password page.
- Enter your User Name/ email address.
- Enter your Last Name.
- Follow the prompts.
If you are unable to change your password using the steps above, please chat with us. Please note, if you are unable to verify the account, we will be unable to reset your password. Think about it this way, if someone contacted us pretending to be you and did not know the security questions, would you want them to have access?
Heads Up: If the last name on the record does not match, the password reset option may not work. If you have an old billing statement, please verify what name you used.
Bellsouth.net and SBCGlobal.net sign in Issues
- Clear cache and cookies – sometimes old data can cause sign-in issues. Clearing cache and cookies is recommended. Instructions for: Internet Explorer, Safari, Google
- Update your browser – some features and settings require the latest version of the browser to operate correctly. To Download: Microsoft, Safari, Google
- Disable browser tools or add-ons - varies by device and browser. Instructions for: Internet Explorer 11, Safari, Google
- Make sure Java is up-to-date - https://www.java.com/en/download/
Maintenance Announcement
Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device
- Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
- If there is no option to accept the certificate, remove the e-mail account and set it up again.
- For older Android devices without auto-setup change the following settings.
| Incoming Mail Server (IMAP) |
|
| Outgoing Mail Server (SMTP) |
E-mail address - Your full e-mail address (name@domain.com) Password - Your account's password Requires authentication - Yes |
Mailbox Woes
If you are using a client like Outlook, Thunderbird, or Apple Mail, make sure to use the IMAP settings to access your email.
Settings:
Incoming Mail Server: imap.mail.att.net
Outgoing Mail Server: smtp.mail.att.net
If you need more information your client settings? Visit our Update Email Server Settings link.
Email Will Not Sync? - Disabling the firewall may resolve this.. - varies by device, browser, and virus protection software. Please check your owner's manual to perform this. This to only be done if trying to connect with a client. Before attempting this, make sure you can sign into webmail. We recommend this as a last resort.
ChrisZ, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTHelp
Community Support
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210.9K Messages
3 years ago
Hello @Tyndall,
We understand that you are having trouble with accessing email account. Don't worry, we can help with that.
When accessing email address or you using an app, if so have you tried doing the OAuth?
Also, or you locked out your email or you just can't send or receive messages?
Please let us know so we can help assist.
Charles, AT&T Community Specialist
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ATTHelp
Community Support
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210.9K Messages
3 years ago
Hello @tmbetz,
We're happy to help!
We'll try resetting your email password ourselves.
We'll be sending you a Private Message to get your information and get started. Be sure to check your Inbox for the message.
Aminah, AT&T Community Specialist
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ATTHelp
Community Support
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210.9K Messages
3 years ago
Hi @tkd911,
We will be happy to help.
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details. We look forward to your response and the opportunity to help you!
Lafayette, AT&T Community Specialist
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ATTHelp
Community Support
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210.9K Messages
3 years ago
Hi @Tyndall,
We will be happy to help.
You can always use your regular password to access your AT&T email at https://soc.att.com/2Iq4bSU (formerly https://soc.att.com/2ojKaGB) through a web browser. This website will provide more information on using OAuth or Secure Mail Key for Emails. If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!
Lafayette, AT&T Community Specialist
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tmbetz
Contributor
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2 Messages
3 years ago
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Bunderwood
Contributor
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1 Message
3 years ago
cannot send mail from my bellsouth.net account
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GailBM
Contributor
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1 Message
3 years ago
Cant get my mail! forgot my password and yahoo erased your site from my mail - please help
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langford7
Voyager
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3 Messages
3 years ago
Hello @ATTCares, my email account is a Bellsouth.net email address. I recently had to update my computer and it logged me out from my account, and now I can not access my email anymore because I don't remember the password. My daughter says that I would typically try the "forgot my password" function in this scenario, however, it was so long ago that I created this email address that we have no idea what the "forgot my password" function would be doing (she says it is usually linked to another email address, but I do not have any other email addresses).
Thank you!
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13ab97
Contributor
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4 Messages
3 years ago
I keep getting warnings that my email will be shut down soon. I try to click on the tab but I get a warning. I have already lost one account. I need help being this one is my work e mail. What do I do
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gswam
New Member
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9 Messages
3 years ago
I need to access my old @sbcglobal.net account and I need help resetting the password.
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