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Wednesday, August 9th, 2017 6:17 PM Email - Sign-in Help, Questions, and Answers

Troubleshooting Bellsouth & SBCGlobal Email Addresses




AT&T is making your email experience more secure. A part of this change is a prompt requesting you re-enter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change. 

Can’t sign in or Forgotten Password:

If you have a current AT&T internet account that is tied to your email, you can change or reset your password by performing the following:

  1. sign in to your AT&T account.
  2. Select Profile > myAT&T sign in Password.
  3. Enter and save your password information.

If you have a free email account, you can reset the password at our email reset page.

  1. Go to Forgot Password page.
  2. Enter your User Name/ email address.
  3. Enter your Last Name.
  4. Follow the prompts.

If you are unable to change your password using the steps above, please chat with us. Please note, if you are unable to verify the account, we will be unable to reset your password. Think about it this way, if someone contacted us pretending to be you and did not know the security questions, would you want them to have access? 


Heads Up: If the last name on the record does not match, the password reset option may not work. If you have an old billing statement, please verify what name you used. and sign in Issues

Maintenance Announcement

Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device

  • Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
  • If there is no option to accept the certificate, remove the e-mail account and set it up again.
  • For older Android devices without auto-setup change the following settings. 
Incoming Mail Server (IMAP)
  • Server -
  • Port - 993
  • Requires SSL – Yes
Outgoing Mail Server (SMTP)
  • Server -
  • Port - 465 or 587
  • Requires SSL - Yes
  • Requires authentication - Yes
  • Your sign-in info:

E-mail address - Your full e-mail address (

Password - Your account's password

Requires authentication - Yes


Mailbox Woes

If you are using a client like Outlook, Thunderbird, or Apple Mail, make sure to use the IMAP settings to access your email.


Incoming Mail Server:
Outgoing Mail Server:

If you need more information your client settings? Visit our Update Email Server Settings link.

Email Will Not Sync? - Disabling the firewall may resolve this.. - varies by device, browser, and virus protection software. Please check your owner's manual to perform this. This to only be done if trying to connect with a client. Before attempting this, make sure you can sign into webmail. We recommend this as a last resort.


ChrisZ, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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New Member


1 Message

11 months ago

I have an email account that i have not been able to send or receive mail to for approaching two weeks.  I merely get a pop up screen that says "Enter your username and password for the following server."  The server is  My user name is correct and i have reset my password multiple times, so that is not the issue.  I have also gone to the site and changed my password.  Any advice/support would be greatly appreciated.  This is infuriating that there is no support for the email account.  

New Member


1 Message

11 months ago

I recently signed email over to I have had for over 30 years. I am unable to retrieve my email.

New Member


6 Messages

10 months ago

It has been 2 weeks since I have been able to log on to get emails....they still come on my phone, but need a desktop solution.

Keep getting this error message on currently - yahoo sign in, even on my phone, though they do flow into iMail by apple....but not the folder version I need to look at emails on a big screen.  Please help!!! Error message here....

AT&T - Error (

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