Community Support
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6.7K Messages
Bellsouth.net Email - Sign-in Help, Questions, and Answers
Troubleshooting Bellsouth & SBCGlobal Email Addresses
Announcement
AT&T is making your email experience more secure. A part of this change is a prompt requesting you re-enter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change.
Can’t sign in or Forgotten Password:
If you have a current AT&T internet account that is tied to your email, you can change or reset your password by performing the following:
- sign in to your AT&T account.
- Select Profile > myAT&T sign in Password.
- Enter and save your password information.
If you have a free email account, you can reset the password at our email reset page.
- Go to Forgot Password page.
- Enter your User Name/ email address.
- Enter your Last Name.
- Follow the prompts.
If you are unable to change your password using the steps above, please chat with us. Please note, if you are unable to verify the account, we will be unable to reset your password. Think about it this way, if someone contacted us pretending to be you and did not know the security questions, would you want them to have access?
Heads Up: If the last name on the record does not match, the password reset option may not work. If you have an old billing statement, please verify what name you used.
Bellsouth.net and SBCGlobal.net sign in Issues
- Clear cache and cookies – sometimes old data can cause sign-in issues. Clearing cache and cookies is recommended. Instructions for: Internet Explorer, Safari, Google
- Update your browser – some features and settings require the latest version of the browser to operate correctly. To Download: Microsoft, Safari, Google
- Disable browser tools or add-ons - varies by device and browser. Instructions for: Internet Explorer 11, Safari, Google
- Make sure Java is up-to-date - https://www.java.com/en/download/
Maintenance Announcement
Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device
- Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
- If there is no option to accept the certificate, remove the e-mail account and set it up again.
- For older Android devices without auto-setup change the following settings.
| Incoming Mail Server (IMAP) |
|
| Outgoing Mail Server (SMTP) |
E-mail address - Your full e-mail address (name@domain.com) Password - Your account's password Requires authentication - Yes |
Mailbox Woes
If you are using a client like Outlook, Thunderbird, or Apple Mail, make sure to use the IMAP settings to access your email.
Settings:
Incoming Mail Server: imap.mail.att.net
Outgoing Mail Server: smtp.mail.att.net
If you need more information your client settings? Visit our Update Email Server Settings link.
Email Will Not Sync? - Disabling the firewall may resolve this.. - varies by device, browser, and virus protection software. Please check your owner's manual to perform this. This to only be done if trying to connect with a client. Before attempting this, make sure you can sign into webmail. We recommend this as a last resort.
ChrisZ, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
DEidson59
New Member
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1 Message
2 years ago
I can't get into my email account that I have had since 80's. Am a Bellsouth retiree. my email is [email scrubbed]
(edited)
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katesteven
New Member
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5 Messages
2 years ago
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Login to your orgnistaion and Navigate to At the top navigation bar go to <your name > My Settings > Personal > Reset My Security Token.
And click on "Reset Security Token".Clicking the button invalidates your existing token. After resetting your token, It will be mail to the user mai ID
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Jayrome1
New Member
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1 Message
2 years ago
I cannot access my sbcglobal.net email account. It just happened today. I have tried all of the reset recommendations and many other "so-called" fixes that don't fix anything. How do I get back into the account that I have had for 20+ years !!!!!?
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JentilleLace
New Member
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1 Message
2 years ago
Dear Jayrome1,
Did you find a fix for your sbcglobal.net email account?
This just happened to me a couple weeks ago and I am so frustrated! Nothing I've read so far has helped. Please, someone - anyone? Did you figure it out?
I've even been trying to find YouTube videos without luck :(
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Hanc1433
New Member
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1 Message
2 years ago
My bell south.net email will not come in on my MacBook Air. It does come in on my iPhone 11 Pro Max. Gmail comes in just fine on my Mac, but bellsouth will not receive or send from my Mac. How can I fix this?
Thanks!
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leotharp
New Member
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2 Messages
1 year ago
Answers to my security questions are rejected and therefor I cannot reset my bellsouth.net password. Solution?
AT&T says my alternate email at comcast.net does not work. Are the people working at AT&T going for some type of (Edited per community guidelines) award? I get emails everyday at the comcast.net email. More than I can say about the AT&T take over of bellsouth.net!
(edited)
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Juniper
ACE - Expert
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30.5K Messages
1 year ago
Comcast email is going away. Wonder if some providers are rejecting those early in preparation.
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rjeffreys
New Member
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4 Messages
11 months ago
Can someone DM me as exact same problem for my wife who can get @sbcglobal.net emails on her tablet but not her new phone and we need to reset password and seem caught in catch-22 trap. So if they can email her temp password she can then reset it would be wonderful.
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ATTHelp
Community Support
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210.3K Messages
11 months ago
Let's get you back into your email, @rjeffreys!
You can follow these steps to reset your password:
If you're still not able to reset it after trying this, let us know so we can manually reset it for you!
Raiden, AT&T Community Specialist
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corpo
New Member
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2 Messages
11 months ago
Emails to my Bellsouth.net email address are getting bounced with message that the bellsouth.net domain could not be found. Issue just started this morning apparently and has gotten worse.
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