Community Support
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6.7K Messages
Bellsouth.net Email - Sign-in Help, Questions, and Answers
Troubleshooting Bellsouth & SBCGlobal Email Addresses
Announcement
AT&T is making your email experience more secure. A part of this change is a prompt requesting you re-enter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change.
Can’t sign in or Forgotten Password:
If you have a current AT&T internet account that is tied to your email, you can change or reset your password by performing the following:
- sign in to your AT&T account.
- Select Profile > myAT&T sign in Password.
- Enter and save your password information.
If you have a free email account, you can reset the password at our email reset page.
- Go to Forgot Password page.
- Enter your User Name/ email address.
- Enter your Last Name.
- Follow the prompts.
If you are unable to change your password using the steps above, please chat with us. Please note, if you are unable to verify the account, we will be unable to reset your password. Think about it this way, if someone contacted us pretending to be you and did not know the security questions, would you want them to have access?
Heads Up: If the last name on the record does not match, the password reset option may not work. If you have an old billing statement, please verify what name you used.
Bellsouth.net and SBCGlobal.net sign in Issues
- Clear cache and cookies – sometimes old data can cause sign-in issues. Clearing cache and cookies is recommended. Instructions for: Internet Explorer, Safari, Google
- Update your browser – some features and settings require the latest version of the browser to operate correctly. To Download: Microsoft, Safari, Google
- Disable browser tools or add-ons - varies by device and browser. Instructions for: Internet Explorer 11, Safari, Google
- Make sure Java is up-to-date - https://www.java.com/en/download/
Maintenance Announcement
Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device
- Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
- If there is no option to accept the certificate, remove the e-mail account and set it up again.
- For older Android devices without auto-setup change the following settings.
| Incoming Mail Server (IMAP) |
|
| Outgoing Mail Server (SMTP) |
E-mail address - Your full e-mail address (name@domain.com) Password - Your account's password Requires authentication - Yes |
Mailbox Woes
If you are using a client like Outlook, Thunderbird, or Apple Mail, make sure to use the IMAP settings to access your email.
Settings:
Incoming Mail Server: imap.mail.att.net
Outgoing Mail Server: smtp.mail.att.net
If you need more information your client settings? Visit our Update Email Server Settings link.
Email Will Not Sync? - Disabling the firewall may resolve this.. - varies by device, browser, and virus protection software. Please check your owner's manual to perform this. This to only be done if trying to connect with a client. Before attempting this, make sure you can sign into webmail. We recommend this as a last resort.
ChrisZ, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Davidkjarnagin
New Member
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1 Message
3 years ago
Well it did not work since the servers keep rejecting my password. Is there a fix for this problem, and yes I can sign in through yahoo with the same password, but this is a hit or miss depending on the browser, since chrome is having problems but Firefox works. I have tried with both Microsoft Mail and Outlook, both have the same issue but Mailbird works (I hate the program)
David Jarnagin
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obrienfm_bellsouthnet
New Member
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1 Message
3 years ago
My E-Mail kicks me out after a few minutes of use. Then I have to log in again and again and again. My head spins. What happened ? A recent upgrade to the mail service?
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Lgann
New Member
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2 Messages
3 years ago
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cpr4gators
New Member
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3 Messages
3 years ago
This is ridiculous that this issue cannot be resolved. Now I am locked out since last Friday, att site says email not a valid email address, no way to reset password. There has to be some work around for this?!
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hope729
Tutor
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11 Messages
3 years ago
I am unable to access my bellsouth email account. Keeps saying my user ID is wrong. It isn't. Please help!
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Kanella
New Member
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1 Message
3 years ago
For several years, I have had two email addresses-one for business and one personal. One is a Bellsouth account and the other is ATT. Both accounts are accessible on my Ipad and Iphone, but not on my computer. Until a few months ago, I was able to toggle back and forth between the two under my sign in on my computer. My account shows the Bellsouth address as primary, even though the only account I'm able to use/see on my computer is the ATT account. How do I resolve this issue? Thanks.
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ATTHelp
Community Support
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210.9K Messages
3 years ago
We would be happy to help you get back into your email account @Kanella!
AT&T has made accessing your email more secure. Are you going through Currentlycom to sign in? You may try resetting your password through the Currently website if the user name and password you have still does not work.
If you are attempting to access your emails through a client such as Outlook or Apple Mail, ensure you have a Secure Mail Key setup. This is a requirement while using email clients only.
We also have a Ufix tool that can walk you through the steps to help you recover your email access, follow common topics > email setup and repair.
Please let us know if this helps resolve the issue!
Jessika, AT&T Community Specialist
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farrell556
New Member
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2 Messages
3 years ago
There is hacking via some type of backdoor access on bellsouth.net accounts. There are no 2FA options so someone has full access to these accounts. They simply request a new password, lock the user out and go about causing trouble. ATT needs to check out who is hacking these accounts
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farrell556
New Member
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2 Messages
3 years ago
I have been hacked 3 times and noticed that many people with bellsouth.net addresses are suffering the issue
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loraine2522
New Member
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2 Messages
2 years ago
My bellsouth.net emails stopped working on my Samsung Galaxy a couple months ago. It is set for Pop 3: Inbound.att.net and the outgoing as SMTP.mail.att.net. What is wrong. I even tried using att.yahoo.com and no results.
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