We Still Have Great Cyber Week Deals: Check out our $5 and under smartphone deals!
Need to update email settings?
ATTU-verseCare's profile
Community Support

Community Support

 • 

6.7K Messages

Wed, Aug 9, 2017 6:17 PM

Bellsouth.net Email - Sign-in Help, Questions, and Answers

Troubleshooting Bellsouth & SBCGlobal Email Addresses

 

Announcement

 

AT&T is making your email experience more secure. A part of this change is a prompt requesting you re-enter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change. 

Can’t sign in or Forgotten Password:

If you have a current AT&T internet account that is tied to your email, you can change or reset your password by performing the following:

  1. sign in to your AT&T account.
  2. Select Profile > myAT&T sign in Password.
  3. Enter and save your password information.

If you have a free email account, you can reset the password at our email reset page.

  1. Go to Forgot Password page.
  2. Enter your User Name/ email address.
  3. Enter your Last Name.
  4. Follow the prompts.

If you are unable to change your password using the steps above, please chat with us. Please note, if you are unable to verify the account, we will be unable to reset your password. Think about it this way, if someone contacted us pretending to be you and did not know the security questions, would you want them to have access? 

 

Heads Up: If the last name on the record does not match, the password reset option may not work. If you have an old billing statement, please verify what name you used.

 

Bellsouth.net and SBCGlobal.net sign in Issues

Maintenance Announcement

Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device

  • Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
  • If there is no option to accept the certificate, remove the e-mail account and set it up again.
  • For older Android devices without auto-setup change the following settings. 
Incoming Mail Server (IMAP)
  • Server - imap.mail.att.net
  • Port - 993
  • Requires SSL – Yes
Outgoing Mail Server (SMTP)
  • Server - smtp.mail.att.net
  • Port - 465 or 587
  • Requires SSL - Yes
  • Requires authentication - Yes
  • Your sign-in info:

E-mail address - Your full e-mail address (name@domain.com)

Password - Your account's password

Requires authentication - Yes

 

Mailbox Woes

If you are using a client like Outlook, Thunderbird, or Apple Mail, make sure to use the IMAP settings to access your email.


Settings:

Incoming Mail Server: imap.mail.att.net
Outgoing Mail Server: smtp.mail.att.net

If you need more information your client settings? Visit our Update Email Server Settings link.


Email Will Not Sync? - Disabling the firewall may resolve this.. - varies by device, browser, and virus protection software. Please check your owner's manual to perform this. This to only be done if trying to connect with a client. Before attempting this, make sure you can sign into webmail. We recommend this as a last resort.

 

ChrisZ, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Accepted Solution

Official Solution

Community Support

 • 

6.7K Messages

5 years ago

I have been seeing a few concerns related to bellsouth or sbcglobal email. Above are some troubleshooting steps that should help you address most issues. If you have any extra feedback or tips, I invite you to post them!

 

ChrisZ, AT&T Community Manager

Teacher

 • 

3 Messages

6 years ago

I am unable to sign in to my bellsouth.net account all of a sudden. It says the email and password you entered don't match. I don't understand why I all of a sudden was asked to enter my password. I stay signed in. My phone and iPad don't ask for my password, but the only emails I am receiving are new passwords. The new passwords are not working. I called AT&T and they could not help.

New Member

 • 

2 Messages

Same problem

Teacher

 • 

3 Messages

6 years ago

We found our password and were able to sign in to our mail.

Contributor

 • 

1 Message

6 years ago

I have been bellsouth.net and have been hit with hacht and I need to change my bellsouth.net password. I am trying to change it but the change password platform sends me to AT&T and I no longer have an active AT&T account. I also don't think they support it anymore.  what can I do? who would support it.. 

ATTHelp

Community Support

 • 

203.8K Messages

6 years ago

Sorry to read of the trouble you are having with your free email. Check out our free email page for more information. 

 

-ATTU-verseCare

(edited)

Contributor

 • 

1 Message

5 years ago

cannot access email with my password   my account is [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

Tutor

 • 

2 Messages

5 years ago

I cannot get into my E Mail or into Genes Page

 

Tutor

 • 

2 Messages

5 years ago

How do I cancel my ATT account and can I get my money back that I already paid?

 

Contributor

 • 

1 Message

5 years ago

I have a n email ***@bellsouth.net. I can not sign in to it. I need my emails from July - August 2017. Please help me.

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Contributor

 • 

2 Messages

5 years ago

Using Thunderbird for a long time with a legacy sbcglobal.net email address. All of a sudden about a week ago it returned a server error. Found this advice. I edited the IMAP & SMTP  & port settings as per your instructions. It still did not sign in. I am able to access the account via browser at att.net but the Thunderbird app still won't sign in.

 

I then followed this:

"If there is no option to accept the certificate, remove the e-mail account and set it up again".  I did so.

Now it downloaded the messages on the server but everything associated with the deleted account is GONE. I got no warning that it would delete all my past messages. The address book is still there. 

 

Please advise.   - Dan

 

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.