New Member
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1 Message
Bellsouth Email Account
So, I have a Bellsouth.net email account that I made when I was like 12 years old (over a decade ago). I still remember the login username and password! However, when I tried to log in, I receive a notification saying that my password may be compromised and that I need to reset it. I tried doing this, but I was asked to answer security questions. As you can imagine, I have no idea what I wrote or how I wrote (capital letters/all lowercase??) the answers. I used up all my attempts guessing and now I simply get an error that says "we don't have the details needed" to reset the password or something. This is maddening considering I literally have the login. Is there any way to get around the security questions I wrote 13 years ago to reset the password?
ATTHelp
Community Support
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231.5K Messages
1 year ago
Hey there @owlboston. We understand how important having access to your email account is, and we'd ba happy to help you get your password reset.
In order for us to further help with your email account, we'll need to meet you in a DM and gather some information to take a closer look for you. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).
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