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Need to update email settings?
Redpj's profile

New Member

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2 Messages

Wed, Aug 31, 2022 4:41 PM

ATT.NET password reset

I am trying to help my aunt who has lost you ATT.NET password and does not remember the answers to her security questions. Is there a help line or some other way to get the password reset?

We have been told to go to an ATT store and they said call Yahoo at 1-800-305-7664 and the recording said it could not help with ATT emails.

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.7K Messages

3 months ago

We'd be happy to help you get back into your email account, @daknapton.

 

So that you're aware, this is a known issue and is largely due to bad actors who have been trying to access AT&T email accounts. We're in the process of working on a resolution, but you can get more information about it here in the Forums.

 

In the meantime, try these options as a workaround:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

We also recommend that you update your security questions and answers and set up text messages for password resets once you're signed in, in case you forget your password in the future.

 

Let us know if you were able to sign in, or if you need further assistance!

 

Jarod, AT&T Community Specialist

New Member

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2 Messages

3 months ago

Same issue here:  I am family tech support for a 93 year old relative who can't recall the answers to his security questions.  I spent FOUR HOURS yesterday trying to research how to address the "your swbell account settings are out-of-date" message that popped up on his Microsoft email account.  He has been locked out of his email for a week - and understandably has no idea how to navigate.  Please AT&T Support, can you just post a work-around how-to for these situations?

New Member

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2 Messages

3 months ago

I did get a hold of a great person from AT&T and she helped me resolve the issue.

ATTHelp

Community Support

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203.7K Messages

3 months ago

Thank you for the update @Redpj

 

We're happy to hear that your inquiry was resolved. Feel free to reach back out to us if you have any questions. 

 

Thank you for contacting AT&T Community Forums. Have a great day. 

 

Alasani, AT&T Community Specialist 

New Member

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2 Messages

3 months ago

After many attempts at answering his security questions, we finally found success, and I was able to help my relative sign in.  Thank you.

ATTHelp

Community Support

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203.7K Messages

3 months ago

It's our pleasure to help, @daknapton!

 

We're glad to hear that you had success with accessing that email account. 

 

Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

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