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Tue, May 24, 2022 7:06 PM

att.net keeps making me change my e-mail password. It says I have had too many attempts when I go to access my account

att.net keeps making me change my e-mail password. It says I have had too many attempts when I go to access my account but it always my 1st attempt. I change my password and sign in for 2 weeks and about 6 weeks later if gives me the message above

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ATTHelp

Community Support

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191.8K Messages

Il y a 1 m

Let's make sure you don't have to change your password anymore, @TGACJ

 

This error code can usually be resolved by re-syncing your account. The easiest way to do this is with a password reset.

  1. Go to http://sm.att.com/3bd5c0a0.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

If this doesn't help, we're going to need to manually sync your account. Please let us know how it goes! 

 

Raiden, AT&T Community Specialist 

New Member

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2 Messages

Il y a 1 m

What do you mean by "manually sync your account" in the above answer? Sync it to what? An email to an ATT account? A desktop account to a smartphone? Please clarify.

I have had this issue multiple times over the past 6-7 months. Here are the glitches with this maddening problem:

The message states "too many attempts" even after only ONE attempt. What is up with that, ATT? Can't you at least let us try 2-3 times before you automatically say "too many attempts"?

When this first started happening, I just figured I'd use my security questions. No such luck. The answers to my security questions are absolutely correct, but ATT says they are not.

Ok, so decided to just give in and change my password. I clicked the option to have a security code texted to me so that I could do this. The text never arrived, even though ATT had my correct cell phone number in their system. I tried to log in again without the code. Now the message stated I had to wait 24-48 hours and try again. In the meantime, I have work-related emails I know are sitting in my inbox, unable to be attended to.

I call the number I find online. No one can help me because it's a number ONLY for folks who have ATT phone or internet service. Useless.

Finally, I find a way to re-submit my cell phone number to my account, which was exactly what my account showed as my correct number in the first place, as I have had the same cell phone number for over 15 years. In other words, I had to resubmit the same number that was already in there in my ATT profile!  After I did this, which I figured out on my own as a possible fix, I FINALLY got the password reset security code via text, after about a 5 minute wait. Then I was able to reset my password, after several days of frustration.

THIS HAPPENS APPROXIMATELY EVERY 4-6 WEEKS, and I have to reset the password that often, even though it is a strong password. Then of course I have to go and change the password on all my devices that I choose not to auto-sync for security reasons.

Why a tech firm as big as ATT cannot figure out how to make this process easier for email clients is beyond comprehension.

New Member

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1 Message

Il y a 7 d

Same happens with my email.  Is there a way to prevent this or can someone from ATT contact me like they've done on other threads to manually link my account (whatever that means)?

New Member

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1 Message

Il y a 6 d

I am experiencing the same issue described above. Every few weeks I am unable to login because I've had too many unsuccessful attempts (though I don't believe this is the case). So far, I've been able to reset my password successfully each time, but it is inconvenient to have to do this so frequently. What is meant by "manually sync my account," and how do I go about doing this? Who should I call? Please advise.

New Member

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1 Message

Il y a 5 d

@ATTHelp 

"If this doesn't help, we're going to need to manually sync your account. Please let us know how it goes!"  -Raiden, AT&T Community Specialist 

Please advise on the steps to manually sync an account.  I have had to reset my password every couple of weeks for the past 4-6 months.  This is getting old.  Please help!

Tutor

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7 Messages

Il y a 5 d

I've had to change my password 3 times today. I just "change" it to what is has been. This has been going on for over a year and every 2 weeks when it logs off, I have to reset my password AGAIN! Then I have to go to my other devices and do the same EVERY TIME I am forced to change it.  What is going on??  We have all yet to get any real answers as to when this will be fixed. Do I have to switch to a new email service? I've had this account for over 10 years, so this is beyond frustrating!!

New Member

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3 Messages

Il y a 5 d

This exact thing happens to me. There's got to be a solution or I'm going to stop using AT&T mail.

New Member

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1 Message

Il y a 5 d

I am having the same issue @ATTHelp  I change my password and 2-days later I have to do it again.  I have never had this problem in the past.

New Member

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5 Messages

Il y a 5 d

Is there a reason why someone from ATT is NOT answering these emails?

tonydi

ACE - Guru

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4.9K Messages

Il y a 5 d

@pashn   I have no idea why they've been absent in this particular thread, but no loss.  Look at the list of posts in this forum and you'll see hundreds with the exact same problem.  Most of those have the same lame suggestions that ATTHelp is handing out and has been for 8 months now.

mjfaulkner

Tutor

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10 Messages

Il y a 4 d

This is now happening to me every 2 days or so. Same problem.

FIX IT AT&T.

New Member

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1 Message

Il y a 3 d

This same thing happens to me.  I can still access my email from my cell phone but when I try to log on through my laptop, I get the error message.  I have my password saved and it auto populates when I try to log in.  On the first attempt, I get the error message saying I have attempted to log in too many times.  Basically, I'm changing my password every 2 weeks back to what it was to begin with just so I can access emails on my laptop.  

New Member

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3 Messages

Il y a 3 d

Yes, that's exactly what is happening to me. There's clearly a glitch, why won't AT&T fix this? And it's almost impossible to get in touch with a live person.

New Member

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1 Message

Il y a 3 d

Same here with "Too many invalid login attempts" while my cell phone with exact same username and pw works GREAT.  Also the login experience has changed where we have to accept the TERMS AND CONDITIONS each time.  Seriously? Is anyone from AT&T seeing that the user experience for your email has dropped well below terrible.  The amount of Spam and Phishing that gets through is among the worst in the industry.  FIX IT!  We like our accounts and don't want to have to go to GMAIL.

New Member

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3 Messages

Il y a 2 d

Yes, so crazy--and no help from AT&T other than telling me to clear my cookies-which of course will do nothing!! I thought of just forwarding my att.net email to one of my gmail accounts, but no--you have to have a yahoo plus account or something like that which wants to charge me $5/mo!!

Such an obvious yet AT&T doesn't seem to want to do anything to fix this glich, ugh!

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