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HorribleService92's profile

2 Messages

Saturday, November 11th, 2023 9:28 PM

ATT.net email Not found on accelerator

I need help getting back into my old AT&T DSL email. I no longer have DSL but do not owe anything on it and still have AT&T mobile service. I have no idea how long the email has been suspended or terminated but I need it reactivated. I get the message Not Found on Accelerator and have already spent hours on the phone with horrible untrained reps. This is a common problem and it does not surprise me that AT&T doesn’t worry with training reps to resolve the issue. The only reason I’ve been a customer since 2000, is the other companies are just as bad!! Someone please help!!

Community Support

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229.8K Messages

4 months ago

Hello @HorribleService92, we understand where you're coming from, let's help you get back into your email.

 

We recommend doing the following steps:

  1. Resetting your password to re-sync your account.
  2. Use currently to log in.
  3. Clear cache and cookies on your device to refresh everything.
  4. Try using a different browser or device and see if you get the same error message.

Let us know if this works.

 

Thank you for contacting AT&T Community Forum.

Harry, AT&T Community Forum Specialist.

4 months ago

No, these steps had already been completed and do not work for this issue!! AT&T needs to actually reactivate the email without me having to spend hours in the phone. 

Community Support

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229.8K Messages

4 months ago

Hi @HorribleService92,

Thanks for reaching us again.

We understand you, and we're here to help you reactivate your email.

Since we need your account specific details to assist you further, let's meet in a direct message. To get started, please look out for a chat notification next to the bell icon in the upper right corner of the page.

We look forward to your response and the opportunity to help you!

David, AT&T Community Forum Specialist

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