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Turp's profile

New Member

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6 Messages

Wednesday, September 28th, 2022 10:15 PM

AT&T Yahoo Email Not Working

Is anyone else not able to get logged into their att.net/yahoo email account for months?  I get authenticated, but when AT&T's site tries to redirect me to the Yahoo mail servers, I get "Not Found on Accelerator, Description: Your request on the specified host was not found. Check the location and try again." message.  If I attempt to sign directly into Yahoo's email site, it asks for my email address, verifies that I'm not a robot, and then (get this, I'm not lying one bit!) it asks for me to enter the 8-digit verification code that they sent to my att.net email.  Did you catch that, they send a login verification code to the email address of the email account that I currently trying to get logged into!!!!  THAT kind of mediocrity is exactly why the digital world is so messed up...

I have literally exhausted all avenues (webpages, phone calls, chats, etc.) available to me from both AT&T and Yahoo, and Not one single person can help.  Not only that, they all flat out refuse to get me in touch with anyone higher up who can at least try to take some ownership of this well known and widespread issue.  Best Buy and everyone that I can reach are strongly urging anyone who uses either AT&T or Yahoo services, to find a different service to replace it and switch as soon as possible.

As proof positive of the blatant lack of support, let's see if this post yields any effective results (or any at all for that matter).

New Member

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8 Messages

2 years ago

Fill out this form located - https://investors.att.com/site-services/customer-service-v2?async=1

I had the same issue and after doing that I got an engineer and resolved my issue within a day.

ACE - Guru

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9.9K Messages

2 years ago

You may get ATTHelp's attention, but they don't have effective results other than workarounds that sometimes don't work. 

Oh, that verification code is a security measure!  🤣

(edited)

New Member

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8 Messages

2 years ago

Submit this notice of dispute form - https://attlegaldepartment.force.com/noticeofdispute/s/

that is what got them calling me to resolve the issue.

New Member

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8 Messages

2 years ago

I’m the end they saw the email address in question was disabled and they were able to have reactivated. Took 2 days from form submission but helpful

New Member

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6 Messages

2 years ago

tonydi wrote "Oh, that verification code is a security measure!  🤣"

I know right, an extremely effective security measure to keep even (especially) me OUT of MY EMAIL!!!  🤣

New Member

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6 Messages

2 years ago

Completed the form, cross your fingers and wish me luck!

Community Support

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232.3K Messages

2 years ago

Hi there, @Turp! We understand the importance of being able to access your emails and want to help with that error message.

 

The most common fix for the "Not found on accelerator" error is to clear your cache and cookies. If you have a PC running Chrome, Firefox, Internet Explorer, or Edge, you can clear your cache and cookies by following the steps below:

  1. Open your browser.
  2. Press Ctrl+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
  5. Close and reopen your browser.

Let us know if this helps! If not, there are a few other things we can try.

 

Lacey, AT&T Community Specialist 

New Member

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6 Messages

2 years ago

Hi Lacy and thank you for your help.  I can certainly try that, but I’m almost positive that it has nothing to do with my computer, browser or cache.  I have tried and received the exact same error on 4 separate computers, all using 3 separate browsers, at 2 separate locations, two of which have never tried to access AT&T or Yahoo mail at all.  I know enough tech support to be certain that the root of this issue is either my account is disabled, or that something is broken within the redirection process between AT&T’s Authenticator and Yahoo’s email servers.  Is it simply not possible to get an internal network tech/engineer to look into my account and the route between your companies?  How much more time must I waste jumping through the basic steps on my end?!

Community Support

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232.3K Messages

2 years ago

We'd be happy to take a closer look at what's going on from our end, @Turp.

 

Due to the nature of your concern, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!

 

Lacey, AT&T Community Specialist

New Member

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6 Messages

2 years ago

I have received 2 phone calls, the first attempted the standard stuff which didn't work, but the second identified that my account was indeed disabled and they're looking into it further.  I have high hopes as it seems that at least someone has accepted ownership of my issue and apparently agrees that it's deeper than a simple password reset!

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