ATT is randomly blocking email from my HOA portal ([email scrubbed])

We'd be happy to help you with your email concerns, TheWebbs.

We recommend that you check this link on troubleshooting your email account and settings here. You may need to also check the website you want to get email from is not being blocked.

You can start by selecting the gear icon and check to see if the email is on your blocked email list.

Please reach back out, and let us know if this helps.

Latoya, AT&T Community Specialist

Hello, thanks you for your response.  The website is not being block in settings.  We have added the email address and domain as a contact on both att.net and in outlook.  The att servers are randomly blocking the emails from associationvoice.com.  I received the below information from domain that is sending out the emails.

They need to follow the instructions in that last box.  Them, not you.

It's unlikely that it will result in a removal so we usually suggest that you post in the AT&T Business forum where the odds go up slightly.

Thanks, they are saying they are not blocked, they use sendgrid to send out the emails so I am not sure what is going on.  I'll keep trying to get them to do it.

I'm sure Sendgrid has more than one e-mail server, one (or more) are not blocked, but the one at 149.72.202.196 is on AT&T's RBL and is blocked.  That's why the message.  It's pretty clear.  Sendgrid needs to work this problem out with AT&T, but someone needs to hold their feet to the fire until they do.

I'm thinking they're looking at the major blocklists.  I don't know that there is any way for them to see the AT&T internal list, which quite often contain IPs that don't exist on any public lists.