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PProffitt's profile

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1 Message

Thursday, August 18th, 2022 9:29 PM

ATT email

I cannot get logged into my email account and I cannot remember the answer to the questions

Accepted Solution

Official Solution

Community Support


225.1K Messages

1 year ago

Let's help get you into your email account, @PProffitt!


We recommend that you start with clearing your cache and cookies to remove any currently saved password info.


Once you've done that, please try resetting your password again by following these steps:

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

You'll want to choose the 'temporary password' option to reset your password, and make sure you're using Currently to access your email account. Since it's supported by AT&T, this can minimize any outside influences that may be giving you trouble with your email.



Along with trying the steps above, we suggest reviewing our article on updating your security questions and answers


Also, we'll need to know if you're receiving any specific error codes. This will help us narrow down the root cause of your login issue.


Let us know how it goes!


Lacey, AT&T Community Specialist 



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