
Need to update email settings?
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1 Message
Thursday, August 18th, 2022 9:29 PM
ATT email
I cannot get logged into my email account and I cannot remember the answer to the questions
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7 months ago
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Accepted Solution
Official Solution
ATTHelp
Community Support
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210.7K Messages
7 months ago
Let's help get you into your email account, @PProffitt!
We recommend that you start with clearing your cache and cookies to remove any currently saved password info.
Once you've done that, please try resetting your password again by following these steps:
You'll want to choose the 'temporary password' option to reset your password, and make sure you're using Currently to access your email account. Since it's supported by AT&T, this can minimize any outside influences that may be giving you trouble with your email.
Along with trying the steps above, we suggest reviewing our article on updating your security questions and answers.
Also, we'll need to know if you're receiving any specific error codes. This will help us narrow down the root cause of your login issue.
Let us know how it goes!
Lacey, AT&T Community Specialist
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