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Need to update email settings?
VR1's profile

New Member


1 Message

Wednesday, June 7th, 2023 8:04 PM

AT&T Email Sign-In

When I try to sign in to my account, it requires resetting the password by having a code sent via text to my phone. The issue is that the number on file does not ever receive the code and I can use the same password each time it is reset. Has anyone else had these issues? I am currently locked out of two AT&T email accounts. Thanks.

Accepted Solution

Official Solution

Community Support


232.8K Messages

1 year ago

Let's help ensure the correct number is set up for your account, @VR1!


We've got a helpful article that covers everything you need to know about updating the wireless number on your account


​​If you don’t have an AT&T Wireless number​​

  1. ​​Go to Profile, then Contact info.
  2. ​​On the Phone tab, select Edit in the Billing phone numbers section.
  3. ​​Enter your wireless number as the primary or secondary number.
  4. ​​Check the box next to Use this number to recover your user ID or reset your password.
  5. ​​Select Save.
  6. ​​Complete any confirmation steps sent to your wireless number within 24 hours. Text message rates and other charges may apply. Check with your plan and provider.

​​Please note​​: it may take 30-days before you can use a non-AT&T wireless number as a recovery option​​


​​AT&T Wireless Customers

  1. ​​Go to your myAT&T Profile. Sign in, if asked.
  2. ​​Scroll to Sign-in info.
  3. ​​Select Edit or Remove for your Recovery phone
  4. ​​Edit your details:​​
    ​​ - If assigning or changing a number, enter the verification code sent to the number.​​
    - If removing a number, follow the prompts.
  5. ​​Save your changes

​​​​Note​​: ​​​​​​Not an AT&T wireless number? Text message rates and other charges may apply. Check with your plan and provider.​​​​


Once you've verified that the correct number is in our systems, try logging into your email again. If you're still having the same trouble, we may need to move this conversation to a more private space to see about correcting this. 


We look forward to hearing back from you!


Lacey, AT&T Community Specialist 

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