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Need to update email settings?
Solodolo6987's profile

1 Message

Wednesday, September 13th, 2023 10:28 AM

Att Email Login reset password

I don't have access to neither my contact email or user ID email account and I don't have service anymore for the phone number associated with my account to verify and reset my password I need to be able to update one of the two I have my cellphone number or updated email address to provide so that I can verify my account and have access to my account 

Community Support


232.1K Messages

8 months ago

Thank you for reaching out @Solodolo6987. We hear you, and happy to assist you with your email account.


Please try the below steps to get access to your email account:


To change your password:


Go to or use the myAT&T app:

  1. Login to the myAT&T app, scroll, and select "My plans & features."
  2. Hit the "plus" button next to your service and select "Manage my network & email"
  3. Select "Change Email Password"

Note: If you are still unable to log in after resetting your password, wait 12 hours for the system to update and try again.

Security Questions Help & Free Accounts

If you recently attempted to reset your password, you can use your account at to reset it. Please note:

  • The email must be tied to an active account for a password reset to work.
  • Free emails do not have the option to reset via an unless there is an account tied to it.

About Free Email

A free email is a standalone email account that once was tied to an AT&T account. Once that account is canceled, AT&T no longer has the ability to reset your password. In order to reset your password, you must use your security questions to reset it


If you do not remember your security questions/ answers. Unfortunately, AT&T wouldn't be able to reset your account. This is done to protect personal information since we cannot validate the email address.


Email Tips & Troubleshooting Solutions

For more details you can check this article about AT&T email account.

Check this link for the terms and conditions to keep your AT&T Email active.


Let us know if this helps!


Nate, AT&T Community Forum Specialist


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