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zsilvester's profile

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10 Messages

Thursday, February 29th, 2024 3:00 AM

AT&T deleted my email and still isn't helping me get it back.

This message below is from a post I posted about 2 years ago: STILL NEVER SOLVED!!!! Tried to repost this and it got locked immediately. What in the heck is wrong with the ATT support staff that they try to shut down posts like this. I actually saw plenty of people who had a similar issue to me and I wonder if you are actually helping them out. The worst part of this is the fact that I am an active ATT customer with a phone and internet plan and they still can't seem to help me... this is horrible as far as customer service goes, and on top of that I was promised a "call back" yesterday with a solution to which I received nothing, not even a follow up email. I do not need someone commenting on this "this is a duplicate post" as I am aware, but moreso the real observation should be "why hasn't this been fixed/addressed yet".

Posted in July of 2022:

I have had a bellsouth email for a minimum of 15 years, and whenever the time period was when AT&T took over Bellsouth.net, they must have deleted my email or something like that because when I am trying to get access to my email, it says it doesn't exist. Worse than that, they have a horrific customer support line. I have archived all my chats with them and they stated with assurance multiple times on different occasions that "your issue will be my top priority and we will get it resolved within 30 minutes". This has been a major lie with no follow ups and usually ends the conversation with "we will have an expert contact you via phone shortly" to which I give all my contact information and then I never receive a follow up email or phone call. My email has a lot of important accounts tied to it which I cannot access because I can't get into my bellsouth account which supposedly doesn't exist anymore. I would really like some help from someone who actually knows what they are doing rather than someone lie to me and spew false information that is clearly higher than their authority or ability. 

New Member

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10 Messages

3 months ago

More info when they told me to try and sign in and they asked what type of error it gave me:

This is the error message I receive: Unusual sign-in activity. To keep your information safe, please reset your password.Care code: 203.2 [FL001]

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