Need to update email settings?
4gonsalves's profile

Contributor

 • 

2 Messages

Thursday, August 24th, 2023 5:31 PM

Always forced to reset my password every time I want to log into my sbbcglobal email account, why?

Why am I forced to reset my password everytime I want to log into my emai account? I have had several trouble tickets for this issue which has NEVER been RESOLVED? I want someone to work with me on this, I feel this should be an ESCALATION. i FIRST WANT TO THE REASON/ THEN I WANT TO KNOW A RESOLUTION HAS BEEN FOUND?

The message will tell me I have tried tro many times, on my first try?

Community Support

 • 

229.8K Messages

6 months ago

Hello @4gonsalves, we understand that this has been time consuming.

Let's work on this together and help you find the right resolution.

 

This generally means that your email is locked because our mail server has received too many invalid login attempts.

You can try clearing caches and cookies.

We recommend that you to try these troubleshooting steps:

  1. Go to http://sm.att.com/a2c86d70.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Please let us know if it works, if not, we'll need to move this conversation into a DM. Be on the lookout for a chat notification in the upper right-hand of the page.

 

Irene-Community Forums Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.